Junior Customer Service Representative

6 days ago

Toronto, Canada The Cup Store Full time

**About the Company**

**About the Position**

We are looking for an energetic and enthusiastic individual who can perform a range of tasks such as; Receiving inbound calls from clients/customers. Managing multiple orders with deadlines, as well as monitoring the order process to ensure that clients are more than satisfied with their experience. They will work closely with other teams to ensure the order is completed from start to finish.

**Responsibilities**
- Consulting with customers regarding products, services and printing capabilities.
- Answering incoming calls and assisting with customer inquiries through our chat system.
- Managing orders from start to finish by providing quotes, art proofs, collecting payment, and reviewing quality with the Production team.
- Providing customized suggestions and advice regarding individual customer needs
- Creating product quotations and shipping estimates tailored to each client.
- Preparing and sending samples to potential customers.
- Following-up with clients on a regular basis, with regards to approvals, deadlines, and payments etc.
- Responding and adapting to any issues regarding customer dissatisfaction, production issues, and/or untimely delivery schedules, etc.
- Maintaining and developing customer relationships to encourage and promote future repeat business.

**Qualifications and Education**:

- Bachelor's Degree.
- Preferred to have a minimum of 1 year’s office administration/Customer service experience.
- Experience in Printing Industry is an asset.
- Good Communication skills.
- Attention to detail and organized.
- Able to work under pressure.

The Cup Store is committed to building an inclusive, diverse, and equitable workforce that is representative of the communities we serve. We are proud to be in compliance with the _Accessibility for Ontarians with Disabilities Act (AODA), 2005_ and the _Integrated Accessibility Standards Regulation_. Accommodation will be provided in all parts of the recruitment and assessment (if applicable) process as required under The Cup Store’s accessibility policies and procedures. Applicants must make their accommodation needs known upon requests for interviews.

We thank all applicants for their interest in The Cup Store but only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Application question(s):

- Are you legally entitled to work in Canada?

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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