Medical Billing Specialist

**Who we are**

WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients.

WELL's practitioner enablement platform includes comprehensive end-to-end practice management tools, including virtual care and digital patient engagement capabilities, Electronic Medical Records (EMR), data protection services, and Revenue Cycle Management (RCM) through our DoctorCare solution.

WELL owns and operates Canada's largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national, multi-disciplinary telehealth offering.

**The opportunity**

DoctorCare is the engine of WELL Health Billing and Back Office Division, disrupting how medical billing services are delivered to doctors across Canada. Our solutions streamline operations, decrease costs, and keep processes up-to-date. We take the burden of complex medical billing management off of doctors’ and their clinic teams’ plates, enabling them to focus on what really matters: cutting wait times and improving the delivery of care and the patient experience.

Reporting to the Senior Manager, Operations Excellence, we are looking for a Medical Billing Specialist to join our Client Success team at DoctorCare. You will deliver outstanding service to physicians by supporting their medical billing management including submission and reconciliation of billing claims, resolving billing rejections received back from the ministry, and identifying opportunities to maximize revenue. This is an exciting opportunity to gain exposure to Canada’s healthcare system, develop in-demand professional skills, and be part of a mission-driven organization transforming physician billing support.
- This is a full time, hybrid role working Tuesdays and Thursdays every week in our Toronto office._

**What’s in it for you**
- Purpose._ We are a mission-driven organization where everyone is focused on making a difference. You are energized by solving problems, simplifying complex processes, and ensuring doctors are paid accurately and on time. You will make a measurable impact on our healthcare system by delivering a high-value service to our client base.
- Exposure. _You will gain hands-on experience with medical billing platforms, provincial health systems, and EMRs. You will build practical expertise in data entry, client support, and healthcare operations.
- Career development. _This is an exciting opportunity to be part of a growing portfolio of companies solving complex problems in healthcare with innovative technology and exceptional service. You will have direct, meaningful coaching from industry experts to develop your career, and take on new challenges within this business line or another area.

**How you will make an impact**:

- ** Support billing operations.** You will ensure the smooth delivery of DoctorCare’s Billing Care service by submitting, updating, and reconciling billing claims and resolving errors using EMRs and our proprietary billing platform. You will uphold billing accuracy and timeliness across all accounts.
- ** Uncover insights.**You will analyze billing data to identify opportunities for revenue optimization and spot trends and recommend actionable improvements that help physicians maximize their earnings. You will support performance tracking by maintaining service delivery metrics, including KPIs and client satisfaction scores, and identifying areas for continuous improvement.
- ** Ensure compliance.**You will assist clients in completing and submitting government forms accurately and on time, ensuring compliance with healthcare regulations and funding programmes.
- ** Drive innovation.** You will capture client feedback and share insights with internal teams to help evolve our services, addressing emerging client needs and improving user experience. You will contribute to initiatives that enhance service efficiency by identifying and proposing process improvements and helping implement workflow enhancements.

**What you bring**:

- ** The health systems exposure.**You may be coming from a medical clinic or you may be a recent grad with a healthcare or health sciences background. Either way, you have an understanding of the Canadian healthcare system and how it operates, and you are eager to deepen that expertise.
- ** The technical foundation.**You have strong data entry skills and are comfortable working with tools such as Microsoft Excel and Salesforce. You can pick up new systems quickly, including EMRs and medical billing platforms.
- ** The integrity.** You are honest and dependable, and hold yourself to a high standard of professionalism. You do the right thing, even when no one is watching. You are open to feedback, reflective about your performance, and committed to continuous improvement. You are humble and always looking