Corporate Service Centre Representative

**POSITION**: Corporate Service Centre Representative
**REPORTS TO**: Supervisor, Events & Corporate Service Centre
**DEPARTMENT**: Marketing and Communications
**LOCATION**: North Bay
**REFERENCE**: 800-89B-26
**RATE OF PAY**: $65,338 - $76,882

**WHO WE ARE**:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

**ACCOUNTABILITY STATEMENT**:
The Corporate Service Centre Representative (CSCR) serves as the first point of contact at both the Corporate Head Office and the Remanufacturing and Repair Centre (RRC), ensuring a professional and welcoming environment for all guests and employees. This role also supports other corporate projects and services in collaboration with the Marketing & Communications Department.

**MAJOR DUTIES/ RESPONSIBILITIES**:

- Acts as the primary front-of-house representative at the Corporate Head Office and RRC Centre, ensuring a professional, welcoming, and secure environment.
- Screens guests for security, manages electronic key access, maintains visitor records, and educates guests on safety and PPE requirements.
- Supports Facilities with communications and assists with RRC shop tours and visitor coordination.
- Delivers high-quality customer service, handling walk-in and phone inquiries with professionalism and problem-solving skills.
- Assists with internal and external marketing initiatives, including promotional product distribution and campaign support
- Balances reception responsibilities with assigned projects such as translations, merchandise sales or events assistance.

**REQUIREMENTS**:

- College diploma in Office Administration, Public Relations, or Business.
- Minimum 5 years of experience delivering high-quality customer service and managing inquiries in an office environment.
- Bilingual proficiency in English and French, with strong oral and written communication skills in both languages (mandatory).
- Professional, engaging, and customer-focused demeanor with a passion for delivering exceptional service.
- Experience in event participation is considered an asset.
- Ability to communicate rules and procedures clearly and tactfully.
- Strong judgment, discretion, and interpersonal skills when interacting with internal and external stakeholders.
- Effective analytical and problem-solving abilities.
- Comfortable managing multiple phone lines and extensions.
- Physically able to lift up to 20 lbs.
- Willingness to travel and work outside regular hours occasionally to support events.
- Valid driver’s license.
- Commitment to workplace health and safety.

Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.

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