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Manager, Member Services/gestionnaire, Services Aux

2 weeks ago

Ottawa, Canada Engineers Canada Full time

Engineers Canada exists to provide national support and leadership on behalf of the engineering regulators in Canada to promote and maintain the integrity, honor, and interests of the profession.

**Career Opportunity - **Manager, Member Services**

Engineers Canada has an opening for a Manager, Member Services. The Manager, Member Services leads our strategic planning, development, and management of member services programs, including services for member regulators, initiatives, and resources. The Manager fosters effective partnerships and working relationships with stakeholders, undertakes research, long-term planning, and market analysis, and adopts a continuous quality improvement approach to ensure satisfaction with and growth of programs and services.

**A. Key Accountabilities**
- Directs the operations of the member services team including research, projects, and continual improvement of program offerings and client experience.
- Develops, delivers, and manages member services programs and products/services for the member regulators, authorized third parties, and engineers.
- Monitors and evaluates sponsored programs and services for member regulators and service providers.
- Establishes and maintains effective working relationships with regulators, partners, service providers, and professional groups.
- Undertakes research and long-term planning and develops strategies to ensure continued success, sustainability and growth of affinity and service programs for the member regulators.
- Identifies and monitors emerging benefits, products, and/or enhancements to current products and services in the marketplace.
- Manages Engineers Canada’s responsibilities as set out in program and product/services agreements and contracts.
- Provides staff leadership and support to associated committees at Engineers Canada as needed.

**B. Job Qualifications and Education**

**Education**:

- Graduate from a recognized University, specializing in Commerce or Business, or an equivalent combination of education and experience.

**Experience**:

- Minimum of (5) five years of experience in program development and management of professional association member service programs and services.
- Minimum of (3) three years of management and team leadership experience.
- Proficient in the use of Project Management principles, practices, and tools with a track record of delivering projects on time and on budget.
- Experience working with the wide diversity of cultures within staff, volunteers, clients, and the community in general with a proven ability to build credibility and maintain collaborative and/or trusting relationships internally and externally.
- Strong organizational, interpersonal, problem-solving and time management skills.
- Highly collaborative with strong oral and written communication skills and ability to influence others.

**Desirable**:

- Proficiency in the use of Microsoft Office 365 Business, SharePoint, and Microsoft Teams.
- Experience with staff supervision, work planning, budget creation, development, and control.
- General knowledge of insurance products and processes.

**Language**:

- Proficiency in English is required. Proficiency in French is an asset.

**Working Conditions (Hybrid)**: There is a requirement to work a minimum of (3) three days/week in the office for the first (3) three months of employment. This position includes occasional travel within Canada.

**Location**: 55 Metcalfe Street, Suite 300, Ottawa, Ontario K1P 6L5

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

................................................................................................................................

Ingénieurs Canada existe pour fournir du soutien et du leadership à l’échelle nationale au nom des organismes de réglementation du génie, afin de promouvoir et de maintenir les intérêts, l’honneur et l’intégrité de la profession d’ingénieur.

Afin de protéger la santé et la sécurité de ses employés, Ingénieurs Canada a mis en place une politique de vaccination contre la COVID-19, qui exige que tous les employés soient entièrement vaccinés contre la COVID-19, à moins de raisons médicales ou de tout motif lié aux droits de la personne. Toute offre d'emploi d'Ingénieurs Canada sera donc conditionnelle à la présentation d'une preuve de vaccination ou d'une attestation d’exemption médicale de la vaccination.

**Offre d’emploi - **Gestionnaire, Services aux membres**

Ingénieurs Canada est à la recherche d’un ou d’une Gestionnaire, Services aux membres. Le ou la gestionnaire, Services aux membres, dirige la planification stratégique, le développement et la gestion des programmes de services aux memb