Travel Medical Claims Coordinator

2 weeks ago

Thornhill, Canada CAA Club Group Full time

**About Us**:
At Orion Travel Insurance, we are passionate about helping our customers travel with confidence in the event that they require medical assistance. We require high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What** **You** **Will** **Do**

Reporting to the Unit Manager, Orion Claims, Travel Medical Claims Coordinator will drive the following:

- Collaboratively work with our partner and the technical consultants to bring claims to closure following policy guides, and internal process documentation
- Communicate with Members and our partner as required on a regular basis to ensure the claim is moving to resolution, and resolve any queries that arise throughout the claims process
- Manage a pending of travel claims
- Where required, investigate coverage concerns, and ensure all data is received to present to our partner
- Work with our vendors to ensure that our Members are receiving exceptional customer service by means of claim execution
- Reviewing and auditing invoices, monitoring and reporting results of the allocated claims experience, including maintain claims policies and procedures as well as ensuring ongoing compliance to meet quality standards
- Manage claim disputes, liaise with vendors and Members to ensure high quality of customer service is provided
- Manage files daily, including reviewing medical reports, letter and documents, ensuring adequate reserving practices, identifying serious losses from the onset of the claim, and reporting within time guidelines

**What You Have**
- Post-secondary education completion, preferably a University degree in the field of Health Studies or Nursing is preferred
- Knowledge of or previous experience with the claims handling process, preferably in the travel, health, or P&C insurance industry
- Knowledge of medical terminology and conditions is a strong asset
- Flexibility to work outside of Ontario business hours, to coincide with British Columbia business hours may be required on occasion
- Excellent communication skills, both written and verbal
- Strong customer service skills
- Excellent negotiation skills
- Strong analytical and decision-making skills

**Our Commitment**:

- We are an equal opportunity employer and are committed to providing employment accommodation. Orion will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

  • Travel Medical Claims Adjudicator

    5 days ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: At Orion Travel Insurance, we are passionate about helping our customers travel with confidence in the event that they require medical assistance. We require high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. **Who we are**: As Canada's largest automobile association, we...

  • Ab Claims Adjuster

    3 days ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: As Canada's largest automobile...

  • Claims Assistant

    5 days ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Are you ready to join an award-winning,...

  • Medical Administrative Assistant

    2 weeks ago

    Thornhill, Canada Wilderman Medical Clinic Full time

    Supporting and assisting closely the Director of the clinic with various administrative tasks; - Preparation and distribution of agenda and minutes before Quality Assurance meetings, monitoring training of the medical staff, scheduling maintenance of the medical equipments for two different clinics; - Communication with law firms and assessment centres -...

  • Damage Claims Specialist

    3 days ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: Our team is seeking a highly motivated and career minded individual to join our team as a Damage Claims Specialist. **Who we are**: As Canada's largest automobile association, we are passionate about keeping our Members safe whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members...

  • Business Systems Analyst with Travel Medical

    2 weeks ago

    Thornhill, Canada CAA Club Group Full time

    **About Us**: CAA Club Group is seeking to hire a creative and solutions orientated Business Systems Analyst to join our IT team. **Who we are**: As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members...

  • Medical Secretary

    1 week ago

    Thornhill, Canada BAYVIEW LANE DENTAL Full time

    **Tasks**: - Interview patients to obtain case histories - Schedule and confirm appointments - Complete insurance and other claim forms - Maintain filing system - Perform general clerical work, such as order supplies and maintain inventory - Determine and establish office procedures and routines - Enter and format electronically based medical reports and...

  • Medical Receptionist

    2 weeks ago

    Thornhill, Canada HealthMax Physiotherapy - Thornhill Full time

    We are a growing healthcare organization with several clinics within the Greater Toronto Area. Our organization provides a wide spectrum of medical services and products within the healthcare industry. We are currently looking for a full-time Medical Receptionist to join our busy Multidisciplinary clinic located in Thornhill. This is an excellent...

  • Service Coordinator/medical Assistant

    6 days ago

    Thornhill, Canada Enhanced Care Clinic Full time

    At **Enhanced Care**, we know the importance of primary care and family practice in everyone's health and wellness. Our conveniently located clinics are open for extended hours to look after the needs of our patients and our communities. With a team of skilled individuals working alongside with over 70 family physicians, specialists, and allied health...

  • Administrative Specialist

    2 weeks ago

    Thornhill, Canada sunlight dental clinic Full time

    Education: Secondary (high) school graduation certificate - Experience: 2 years to less than 3 years - **Work setting**: - Clinic - ** Tasks**: - Interview patients to obtain case histories - Schedule and confirm appointments - Complete insurance and other claim forms - Maintain filing system - Order supplies and maintain inventory - Determine and...