Personal Lines Claims Advocate

1 week ago

London, Canada Gallagher Full time

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview:
As the Personal Insurance Claims Advocate, reporting to the Vice President of Claims Advocacy, you will be a part of the Ontario Claims Team, working directly with clients to receive and advocate for claims results in a Personal Insurance setting. Your positive outlook and willingness to learn are prerequisites to work with our dynamic team.

**Responsibilities**:
What you'll get to do
- Intake of Personal Lines clients’ new claims and reporting to the insurance company
- Providing claims counselling to insureds as required in a professional and conscientious manner
- Inputting data using Applied EPIC BMS system and review as required
- Maintaining, coordinating and updating client files
- Communicating with adjusters and insureds with respect to open claims
- Liaising between insured and insurance carrier where appropriate
- Providing advocacy on claims, on client’s behalf with insurers
- Processing incoming mail in a timely fashion
- Attending company sponsored seminars and educational activities needed to maintain product knowledge and expertise
- Participating in special Claims projects as required

Qualifications:
What leads to your success
- Completion of post-secondary education; Business Insurance program an asset
- Ability to acquire RIBO license within 90 days of beginning is a requirement to join our team
- CAIB or CIP designation or courses completed towards industry designations an asset
- Proficient in Microsoft Office products (Word, Excel, Outlook)
- Ability to efficiently use Broker Management software, followup systems and electronic filing systems
- High attention to detail and accuracy
- Excellent time management and organization skills
- Ability to multi‐task between a variety of tasks, projects, and deadlines
- Comprehensive and effective verbal/written communication skills
- Client service and/or claims experience

Office & remote work arrangements

Work Environment Hybrid (Agile) - We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

What we offer you
- Competitive salaries and bonus plans.
- Medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Pension & group savings plans
- Employee stock purchase plan
- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership
- Opportunity for flexible work hours
- Paid sick days & personal days,
- Employee education recognition program
- Employee referral bonus program and more #LI-SS1 #LI-HYBRID

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