Customer Service Representative

7 days ago

Brampton, Canada Hardwood Giant Full time

As a Hardwood Giant Customer Service representative, your role is to drive sales by providing exceptional customer support to our valuable customers for the flooring projects, from inception to completion. The CSR will provide helpful information, answer questions, and respond to customer complaints/concerns in a timely manner.

**_ Roles and Responsibilities_**
- Assign the leads/queries to appropriate store locations and consultants.
- Resolve product or service problems by clarifying the customers complaint; identifying the problem and/or concerns, providing solutions or alternatives, expediting correction or adjustments, and following up to ensure resolution
- Efficiently resolve complaints and errors, using proper judgement to refer complex issue and the ability to communicate effectively to solve them
- Liaise Partner with Sales, Distribution, Purchasing and other departments as needed to solve customer’s issues.
- Pro-actively investigate and follow up on inquiries or escalations and refer to Team Manager or Manager, as necessary.
- Review orders by following reporting procedures for completeness and forward incomplete orders for further processing.
- Place orders, prepare invoices, shipping documents, and contracts Issue paperwork to customers and warehouse staff.
- Prioritize the customer relationship at all times by listening and responding with empathy.
- Proactively offer the customer suggestions to ensure they have a complete solution to their office needs
- Provide delivery and order status information to customers.
- Initiate follow-up and provide a solution for order and delivery issues.
- Provide timely backorder information and alternate product recommendations to customers when required.
- Record all contacts in the customer contact tracking tool to ensure proper and accurate information is available.
- Additional duties as assigned.

**_ Requirements - Knowledge Skills and Abilities_**
- Graduate Degree or Completed High School Diploma with relevant experience.
- Minimum 1 to 2 years relevant experience; sales, retail or service industry experience is preferred.
- Previous customer service or sales support experience in a Call Center Phone and Chat Support is considered an asset.
- Excellent problem solving and communication skills including verbal, written and active listening
- Strong flexibility and adaptability to manage multiple tasks within stringent time frames while ensuring accuracy.
- Experience in a fast-paced environment preferred.
- Exceptional interpersonal and relationship building skills with the ability to analyze and assess the needs of our customers.
- Proficient working with of MS Office Windows suite.
- Familiarity with CRM systems preferred.
- Professional and courteous manner. Ability to maintain composure during stressful situations.
- A team player who is self-motivated and driven to grow.

  • Customer Service Representative

    7 days ago

    Brampton, Canada Brampton Brick Full time

    Customer Service Representative **Job Purpose** The Customer Service Representative will work cooperatively with customers, sales representatives, as well as the logistics and technical teams, to ensure that Brampton Brick’s customers receive quality product and service in a timely and professional manner. **Primary Duties & Responsibilities** -...

  • Customer Service Representative

    1 day ago

    Brampton, Canada U-Haul Full time

    **Location**: 411 Main St N, Brampton, Ontario L6X1N7 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...

  • Customer Service Representative

    1 week ago

    Brampton, Canada Peridot Supply Full time

    **About us** Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry. **Objectives** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face...

  • Customer Service Representative

    1 day ago

    Brampton, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada Brenntag Full time

    **Customer Service Representative**: Our team in **Brampton** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: - Ensure all activities are conducted in accordance with health, safety, quality and environmental management systems as well as corporate and local policies. - Accurately manage the order...

  • Customer Service Advisor

    4 weeks ago

    Brampton, Canada MetroCompactor Service Inc.MetroCompactor Service Inc Full time

    Metro Compactor Service, 145 Heart Lake Rd S, Brampton, ON L6W3K3, CAN Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting‑edge iSmart...

  • Customer Service Representative

    2 weeks ago

    Brampton, Canada TruVision HR Services Full time

    **About the Company** **A leading Tier One Automotive company in Brampton, Ontario **is seeking a Customer Service Representative to join their dynamic team. Great company culture, competitive pay and benefits including RRSP **About the Position** The Customer Service Representative is responsible for receiving orders from customer group, transcribing the...

  • customer service representative

    2 weeks ago

    brampton, Canada Randstad Full time

    Randstad is seeking a motivated and customer-focused individual who is passionate about delivering exceptional service. If you’re someone who consistently goes above and beyond to create outstanding customer experiences, this opportunity is for you. We’re looking for someone who thrives in a fast-paced, performance-driven environment and takes pride in...

  • Customer Service Representative

    1 week ago

    Brampton, Canada JT Call Centre Solutions Full time

    As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. **Duties** - Provide information about products and services - Assist customers with orders, returns, and exchanges - Upsell additional products or services - Perform data entry...

  • Customer Service Representative

    7 days ago

    Brampton, Canada RB&W CORPORATION OF CANADA Full time

    **About the Company** RB&W is a leader in providing technical joining solutions to Global Automotive OEM’s in the design of EV and advanced light weighting concepts in the automotive market. - RB&W is an equal opportunity employer and will make reasonable accommodations for those with disabilities._ We are seeking a Customer Service Representative to...