Operations Supervisor

**Join Our Leadership Team**

Castle Fuels has an exciting and rewarding opportunity as a Full Time **Operations Supervisor **at our Cranbrook location.

**Benefits Working with Castle Fuels**
- To be a part of a culture where community, team, safety and mutual respect are at the heart of everything we do
- To be included in a fair and competitive compensation package
- To enjoy a comprehensive benefits plan inclusive of health, dental, vision, LTD, Life Ins., a matching RRSP, and an employee & family assistance program
- Career growth plans for our team members
- Fuel discounts at all Castle Fuels locations
- Two additional paid holidays per year plus paid sick time

**THE ROLE**:

- **Reporting to the Regional Operations Manager, this position manages the operations of the Petro-Pass Bulk Facility. **_Some Duties include:_
- Provide training, leadership and guidance to cardlock, warehouse & delivery attendant, customer service administrators and fuel truck drivers.
- Manage the inspection processes: documenting regular daily, weekly and monthly inspections, regular worker observations including ride-alongs with drivers to ensure safe work practice and evaluations are complete.
- Recruitment, onboarding and training of new staff with the assistance and support of the Human Resources Team.
- Collaborate with Castle Fuels operational team.
- Oversee operational, and administrative day to day functions, programs, projects, and/or services (dispatching & logistics, purchasing, customer service, handling, storing and shipping of hazardous waste).
- Work closely with Manager of Environmental Health and Safety to ensure that all reporting requirements are met. This includes but is not limited to implementing, documenting and overseeing health and safety programs, requirements, training and initiatives including creating working alone plans.
- Provide superior customer service to internal and external clients.
- Liaise with the Accounting Team in order to ensure batching, reconciliations and reporting is complete timely, accurately, and efficiently.
- Responsible for managing site operational expenses & inventory management.
- This position is responsible to be on call for any site/employee emergencies.

**EDUCATION & EXPERIENCE**
- Post-secondary certificate/ diploma in business/management, logistics, transportation considered an asset
- Minimum 3-years’ experience in an operations leadership role with four or more direct reports
- Minimum 5 years’ customer service experience
- BC Driver’s license Class 5 in good standing with ICBC
- Strong knowledge of MS Office: Word, Excel and Outlook
- Previous experience with budgeting and accounting processes
- Experience developing new processes, systems and procedures
- Familiar with environmental health and safety and DOT regulations

*an equivalent combination of education, skills and experience may be considered

**SKILLS & ABILITIES**:

- Operational leadership & self-awareness
- Innate team driven philosophy and a commitment to empower for success
- Excellent communication skills: verbal and written
- Ability to build relationships with peers, cross-functional counterparts and clients
- Strong problem solving & analytical skills to generate and understand reports
- Highly organized with a good attention to detail and ability to prioritize
- Strong sense of urgency and self-motivation; results-oriented
- Professional, decisive with a strong sense of integrity
- Strong adaptability skills & ability to organize and prioritize in a fast-paced environment
- Ability to work efficiently, safely yet quickly while managing multiple projects

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Disability insurance
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Store discount
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Cranbrook, BC V1C 7G1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Leadership: 3 years (required)
- Customer relationship management: 5 years (preferred)
- Microsoft Office Suite: 3 years (required)

Licence/Certification:

- Class 5 Drivers' License (required)

Work Location: In person