shift supervisor

Join to apply for the Shift Supervisor – Store# 04894, Cranbrook (D/T) role at Starbucks. As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. You will deploy partners and delegate tasks to create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages, and a clean and comfortable store environment. You will model and act in accordance with Starbucks guiding principles and be part of a company consistently rated as a great place to work. Responsibilities Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks. Maintain a calm demeanor during high volume or unusual events to keep store operating to standard and set a positive example for the shift team. Anticipate customer and store needs by evaluating environment and customers for cues. Communicate information to manager so that the team can respond to create a Third Place environment during each shift. Assist with new partner training by reinforcing performance and giving respectful coaching as needed. Provide feedback to store manager on partner performance during shift. Contribute to a positive team environment by recognizing changes in partner morale and performance and communicating them to the store manager. Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and improve partner performance. Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs. Develop positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns. Execute store operations during scheduled shifts. Organize opening and closing duties as assigned. Follow Starbucks operational policies and procedures, including cash handling and safety and security, to ensure the safety of all partners during each shift. Follow cash management and register policies and ensure proper cash management practices are followed by shift team. Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintain regular and consistent attendance and punctuality. Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety, and sanitation guidelines for all products. Recognize and reinforce individual and team accomplishments using existing organizational tools and collaborate with store manager to find new, creative, and effective methods of recognition. Utilize operational tools to achieve operational excellence during the shift. Experience Customer service experience in a retail or restaurant environment. Required Knowledge, Skills & Abilities Ability to direct the work of others. Ability to learn quickly. Effective oral communication skills. Knowledge of the retail environment. Strong interpersonal skills. Ability to work as part of a team. Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. People of colour, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, provincial and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please email us at applicantaccommodation@starbucks.com. #J-18808-Ljbffr