Dispatcher

20 hours ago

Cambridge, Canada Service Experts Canada Full time

Overview:
**Dispatcher**

**Reports To**:General Manager and/or Office Manager

**Status**: Full-time, Regular

**Category**: Administration/Planning

**Location Name**: Enercare - Hammond

**Location Address**: Kitchener, ON

**Join the team of experts and realize your true potential**

**Why You Should Join the Service Experts Team?**

Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an EXPERT**

**Position Summary**:
The Dispatcher efficiently dispatches calls to Service Technicians and Installers while exercising professionalism, as well as processes work orders in an accurate and timely manner.

**Responsibilities**:

- Dispatch calls to Service Technicians and Installers.
- Process completed work orders ensuring they are accurately accounted for and filed.
- Ensure the parts inventory is maintained.
- Review completed service work orders for accuracy.
- Respond to customer inquiries as related to equipment service, service invoicing and general inquiries.
- Liaise with management to ensure productive and efficient use of technical employees.
- Confirm that service calls and installations are performed in a timely manner.
- Respond to requests from Service Technicians and Installers.
- Follow-up and schedule preventative maintenance service appointments and ensure that they are scheduled in an efficient manner.
- Maintain customer information in the systems.

Qualifications:

- Previous dispatch experience required.
- Previous experience in the HVAC industry an asset.
- Excellent interpersonal, organizational and time management skills.
- Exceptional verbal and written communication.
- Ability to make independent decisions based on generally established guidelines and procedures.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong computer software skills required.
- The ability to work occasional overtime and weekend hours as required.
- The successful incumbent must be able to meet the minimum requirements for our background check criteria.

**What Do We Offer You as a Service Experts Employee?**

Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee:

- Competitive pay, including incentive opportunities for many positions.
- Medical /Dental /Vision Insurance programs.
- RRSP Plan with company matching contributions.
- Life Insurance for you and options you can elect for your family.
- Short-Term and Long-Term disability insurance, that protects you and your family if you are unable to work.
- World class training opportunities through our Expert University Learning Management System.
- Career development opportunities.

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