Branch Operations Manager

**Position Overview**:
The **Branch Manager** will be responsible for all aspects of branch development, customer relationship management, building and managing a strong electrical contracting team. The Branch Manager will have significant contact with customers and will need to interpret their requests and then assign appropriate resources to meet their needs.

The Branch Manager will display and promote the very best of Spark Power at all times, with the goal of informing customers and the public of who we are and the value we bring. The Branch Manager should promote a positive company image through quality service to ensure employee, customer and supplier satisfaction.

**What you will do as a Branch Manager**:

- Manage team within a fast paced, customer-focused environment including training, scheduling, hiring, ensuring compliance with company standards
- Responsible for achieving targets linked to the P&L of the Branch
- Ensure that branches are operating at peak performance at all times.
- Prioritize and expedite all service calls with a strong sense of urgency.
- Develop new customer relationships
- Monitor work orders for accuracy to ensure profitability and customer satisfaction.
- Measure workforce effectiveness, create objectives, deliver performance reviews, and address performance gaps.
- Manage or provide oversight on multiple and/or large projects while maintaining correct controls.
- Provide professional development for employees through, coaching, mentoring and training.
- Use budgets to monitor and evaluate performance, ensuring compliance with corporate needs and objectives.
- Inspecting completed work and as-built drawings to verify compliance with job requirements and any related codes/regulations and ensuring quality workmanship.

**Do you have the Spark? Here's what we're looking for**:

- 5 or more years of relevant experience, which includes electrical construction, construction project management, P&L management
- Certification of Qualification - Journeyman Electrician is an asset
- Post-secondary education in Engineering, Business, Finance or similar is an asset
- A valid Ontario driver's license and clean driving record is required
- Strong understanding of provincial laws and legislation
- Physical and mechanical aptitude to perform a full range of maintenance and manual tasks
- Detail orientated with some computer abilities
- Great attitude with a desire to exceed customer expectations
- Demonstrated experience in performing financial analysis, tracking, budgeting, and resource planning
- Previous experience managing a small, highly effective team
- Must be self-driven, highly motivated & able to work without supervision
- Ability to multi-task & manage numerous projects simultaneously
- Excellent interpersonal, written and verbal communications skills, including complete mastery of English language
- Strong demonstrated stakeholder management and negotiation skills
- Exceptional problem-solving and troubleshooting skills with methodical decision making
- High degree of attention to detail & follow-through
- Willingness to travel as necessary

**Spark Power Employee Perks**:

- Diverse and exciting industrial, commercial project and customer base
- Continuous training and professional development, including fully paid training at SparkU
- Career advancement opportunities
- Competitive wages plus incentive plans
- Company vehicle or vehicle allowance, cell phone, laptop
- Excellent benefit package (medical, dental, vision, wellness spending account)
- Corporate discount programs
- RRSP
- Employee Share Ownership Program
- Fun, inclusive and diverse company culture
- Employee contests, events, parties and community activities

.and much more

**Who is Spark Power?**
- We provide end-to-end electrical contracting, operations and maintenance services, and energy sustainability solutions to the industrial, commercial, utility, and renewable asset markets.
- We have over 1300 employees across 38 offices across North America.

sparkyourcareer