Branch Operations Manager

**JOB SUMMARY**

As directed by Branch Manager, the Operations Manager is responsible for assisting and supporting operational activities of the branch. They will consult with the Branch Manager to implement and manage policies and programs supporting the annual business plan.

The operations manager will be responsible for achieving operational efficiencies in warehousing, fabrication and service & coordination. Working with the department managers and the department supervisors the operations manager will deploy best practices in production control, inventory control and customer service.

The Operations Manager will also monitor quality control and customer satisfaction and, implement improvements in product installation, job site deliverables, and after service support to ensure the highest level of customer satisfaction is achieved.

**JOB RESPONSIBILITIES**

**But not limited to**
- Oversee and provide direction to operational departments including production, warehousing and inventory, fabrication and customer service departments.
- Resolve operational issues in a timely and cooperative manner to ensure customer satisfaction
- Develop systems and processes to improve operational efficiencies.
- Identify and lead continuous improvement opportunities.
- Track and provide oversight on all projects to ensure that all orders are processed as accurately and efficiently as possible to reduce errors, maintain profit margins and provide a high level of customer service.
- Establish work schedules and procedures and coordinate activities with other work units or departments
- Actively communicate with staff on Branch priorities and goals progress
- Ensure all staff adhere to Allmar’s policies and procedures and take corrective action when necessary.
- Establish and maintain positive employee relations and collaboratively resolve any conflicts when necessary.
- Ensure a high level of customer service and satisfaction to promote repeat business and maintain Allmar’s positive reputation.
- Resolve customer issues promptly and tactfully through proper evaluation of the situation and appropriate corrective action.
- Maintain a calm, tactful and direct manner in internal and external conflict resolution situations.
- Performance management of employees including the completion of employee performance appraisal.
- Assist with creating personal development plans for each employee for their ongoing development and succession/ advancement planning.

**KNOWLEDGE, SKILLS AND ABILITIES**
- Hardware and product knowledge and experience required
- Knowledge of building code requirements pertaining to the life safety, security and electronics
- Strong leadership skills with proven ability to lead and direct staff and processes
- Strong business acumen to understand branch performance drivers
- Strong understanding of customer and market dynamics and requirements
- Excellent communication skills written, oral and presentation
- Focus on corporate mission, vision and goals with ability to drive results
- Ability to foster strong employee relations and build collaborative teams
- Goal and results oriented with a high level of commitment to get the job done
- Ability to seen as a mentor and give development direction and support
- Providing a positive role model and lead by example

**EDUCATION AND EXPERIENCE REQUIRED**
- Minimum 5 years of experience in the Hardware/Door and Construction Industry
- Accreditation as an Architectural Hardware Consultant an asset
- Proficient computer skills in MS Office (Excel, Word, Outlook etc.) Avaware and Navision
- Experience in leading people and developing shared goals