Current jobs related to Manager - Front Office - Ottawa - Hard Rock International (USA), Inc.
-
Front Office Manager
2 days ago
Ottawa, Canada AC Marriott Ottawa Full timeRIMAP Hospitality, an innovative hotel management company founded in 2007, has quickly established itself as Montreal’s largest hotel operator, managing internationally recognized brands such as Marriott, Hilton and IHG. AC Hotels by Marriott celebrates the beauty of classic modern design with a European soul and Spanish roots, inspired by the ambitious...
-
Front Office Manager
4 days ago
Ottawa, Canada Marriott Ottawa Full time**FRONT OFFICE MANAGER** **Reports To**:Director of Room Operations **BE PART OF OTTAWA’S TOP HOSPITALITY TEAM** Marriott Hotels elevates the art of hospitality, embracing innovation while maintaining the warmth of the familiar in every corner of the world. As a host with Marriott Hotels, you uphold our promise of “Wonderful Hospitality. Always.” by...
-
Front Office Manager
2 weeks ago
Ottawa, Canada Marriott Ottawa Full time**FRONT OFFICE MANAGER** **Reports To**:Director of Room Operations **BE PART OF OTTAWA’S TOP HOSPITALITY TEAM** Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful...
-
Front Office Manager
2 weeks ago
Ottawa, Canada The Metcalfe Hotel Full timeThe Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era. **RESPONSIBILITIES** -...
-
Front Office Manager
2 weeks ago
Ottawa, Canada InnVest Hotels-Ottawa Marriott Hotel Full time**FRONT OFFICE MANAGER** REPORTS TO: GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team...
-
Assistant Front Office Manager
2 days ago
Ottawa, Canada Andaz Ottawa Full timeSummary **WE ARE LOOKING FOR AN Assistant Front Office manager aT THE ANDAZ OTTAWA** **We have an exciting opportunity within our Front Office as an Assistant Front Office Manager.** - We are excited to share that Andaz Ottawa has an opportunity for people who love helping people._ The Assistant Front office manager will assist in running the day-to-day...
-
Front Office Manager
1 week ago
Ottawa, Canada Gray Collection Full timeThe Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era. RESPONSIBILITIES - Responsible...
-
Front Office Supervisor
1 week ago
Ottawa, Canada Hyatt Corporation Full timeWE ARE LOOKING FOR A Front Office SupervisorWe have an exciting opportunity within our Front Office as a Front Office Supervisor.Primary purpose of the Front Office Supervisor is to provide leadership to the front desk team, ensuring understanding of policies and protocols. The Supervisor is a listening ear and a compassionate face for both our guests and...
-
front office supervisor
6 days ago
Ottawa, Ontario, Canada Andaz Full timeSummaryWE ARE LOOKING FOR A Front Office SupervisorWe have an exciting opportunity within our Front Office as a Front Office Supervisor.We are excited to share that Andaz Ottawa has an opportunity for people who love helping people.Primary purpose of the Front Office Supervisor is to provide leadership to the front desk team, ensuring understanding of...
-
Front Office Supervisor
1 week ago
Ottawa, Canada ANdAZ Full timeFront Office Supervisor (ANdAZ) Join to apply for the Front Office Supervisor role at ANdAZ. Overview We are looking for a Front Office Supervisor to provide leadership to the front desk team, ensuring understanding of policies and protocols. The Supervisor serves as a listening ear and a compassionate face for both guests and team members, and has a strong...
Manager - Front Office
2 weeks ago
Overview:
As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.
Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.
Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin
**Responsibilities**:
Under the direction of the Director of Hotel Operations, the Front Desk Manager directs the Front Desk, Bellmen, Doormen, and Concierge operations and performs all related management functions ensuring a positive guest and team member experience. Oversees daily work assignments of Front Office staff.
- Performs detailed operation inspections to identify service and process improvement needs.
- Investigates and resolves guest situations such as reservation errors or lost personal belongings.
- Responsible for quality, consistency, and presentation of all products delivered to guests.
- Recommends to senior management operational enhancements that support initiatives and promote excellence.
- Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Promotes positive guest/team member relations.
- Other duties as assigned.
- Set strategic and operational direction in collaboration with the leadership team
- Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things
- Maintain a visibility in the operation at key times, giving recognition to our regular guests and cultivating relationships with VIP, long stay and new guests to the hotel
- Closely manage labour and operating expenses through effective scheduling, budgeting, purchasing decisions and inventory control
- Complete projects and activities by working collaboratively or independently in response to business needs and opportunities or proactively to maximize our success
Qualifications:
High School Diploma or equivalent is required and three (3) years of front office experience in a leadership role or an equivalent combination of experience of education and experience. A Bachelors’ Degree in Hospitality Management is preferred.
**Physical Demands**:
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- The employee must frequently lift/push/pull and/or move up to 50 pounds.
**Working Conditions**:
- Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.
Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.Additional Details:
- Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member._
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act._
