On-call Client Service Coordinator

1 week ago

Mississauga, Canada Bayshore HealthCare Full time

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

Bayshore is looking for a Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments.The On-Call Client Intake Coordinator, under the direction of the On-Call Client Service Supervisor, will be responsible for managing inbound and outbound calls. They will be a caring, reliable and results oriented individual with a professional and friendly attitude who is able to interact with clients, families, employees and referral sources.

**Responsibilities**
- Handle and document after hour client inquiries for care and service.
- Respond to clients, families and employees in a positive manner while providing effective and efficient service over the telephone.
- Complete data entry and maintain accurate documentation.
- Handle and document client concerns and complaints and notify the On-Call Client Service Supervisor.
- Notify clients and Field Employees regarding schedules as needed.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participate in proactive Health & Safety activities while performing all duties. Is responsible for notifying the immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information.
- Complete other tasks as requested.

**Work Location** : Bayshore Healthcare, National Service Centre, 2101 Hadwen Rd, Mississauga, ON L5K 2L3.Job Qualification

**Education**
Minimum - Secondary School Diploma. College education or equivalent combination of education and experience an asset.

**Experience**
A minimum of two years of related customer service experience, preferably in healthcare.

**Other Skills and Abilities**

Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines; strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software; proficiency in written and spoken English. French language is considered an asset. Must have excellent telephone communication and problem-solving skills. Demonstrates ability to assess client and family situations and handle difficult situations objectively in a consistent manner.

Portraying compassion and caring is a must. Professionalism, judgment, and discretion are essential in dealing with confidential and sensitive matters.

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