Client Support Supervisor

2 weeks ago

St Marys, Canada Trouw Nutrition Full time

**Trouw Nutrition is hiring**we’re looking to add a** Client Support Supervisor** to our team in **St. Mary’s, ON**.
- Are you a natural leader with a passion for delivering exceptional customer support? Do you thrive in a fast-paced environment, leading a team to success? If so, we have an exciting opportunity for you to join Trouw Nutrition as a Client Support Supervisor. As the Client Support Supervisor, you'll play a pivotal role in managing our Customer Services staff, ensuring the seamless and efficient operation of our support functions._

**Client Support Supervisor - Lead, Support, Excel**

As the Client Support Supervisor, you will be responsible for supervising and organizing the activities of our talented Customer Services team. Your key responsibilities will include:
**1. Team Management and Support**
- Create well-organized team schedules to ensure efficient coverage and excellent customer service.
- Monitor overtime and hours worked to optimize productivity and work-life balance for team members.

**2. Leadership and Technical Assistance**
- Provide guidance, mentorship, and technical support to Client Support Specialists (CSS) and Customer Service Representatives (CSR) to help them achieve individual and organizational goals.
- Inspire your team to excel and ensure that they meet deadlines for key projects and tasks.

**3. Efficient Order Management**
- Oversee the management of open and short orders for livestock feeds on a daily basis, ensuring timely fulfillment and customer satisfaction.

**4. Team Communication and Performance**
- Lead rhythm meetings with client support representatives individually and as a team to foster open communication and goal alignment.
- Utilize Key Performance Indicators (KPIs) to track and improve team performance, enhancing the overall customer experience with the support of the Manager.

**5. Standard Operating Procedures (SOPs) and Quality Assurance**
- Ensure that SOPs are up-to-date, accurate, and followed consistently by the team.
- Collaborate with Quality Assurance (QA) to produce necessary documents as requested.

**YOUR QUALIFICATIONS**
- Post Secondary degree in Business Administration, Management, or a related field.
- Proven experience in a supervisory or team leadership role, ideally within a customer support environment.
- Exceptional organizational and time management skills, with a keen eye for detail.
- Strong interpersonal and communication skills to effectively lead and motivate the team.
- Ability to analyze data and KPIs to drive continuous improvement.
- Familiarity with customer support systems and standard operating procedures.

**Join Our Team Today**

**WE TAKE GREAT CARE OF OUR TEAM **through our commitment to continuous learning, supportive team and an attractive total compensation package that includes a bonus, competitive health, dental, vision package and retirement benefits
- Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. _These values are engrained into our core and shape everything we do._

Job Posting: Client Support Supervisor - Join Our Dynamic Customer Services Team

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