Spa Operations Manager

1 week ago

Magog, Canada Groupe SKYSPA Full time

**Do you dream of being part of a 100% Quebec-based company in a rapidly growing industry that values well-being for both its clients and its employees?**

Joining the SKYSPA Group means becoming part of a passionate team in a work environment where well-being and balance are at the heart of everything we do. We offer you more than just a job: an exciting experience in a friendly, human-centered setting.

**WELCOME TO YOUR FUTURE PLAYGROUND**

The SKYSPA Group is a leader and pioneer in the spa industry in Quebec, with four establishments under three banners: SKYSPA Brossard, SKYSPA Quebec, FÖRENA Cité Thermale in Saint-Bruno, and **Spa Nordic Station in Magog**. Nearly 300 passionate individuals join our mission as employees or independent contractors.

We are looking for a **Spa Nordic Station Operations Manager**, a leader passionate about the world of well-being and high-end service.

**WHAT IT MEANS TO WORK WITH US**
- A positive work environment surrounded by people working together to achieve business results
- A human-centered corporate culture focused on the well-being of our employees
- A strong team spirit
- Free access to our 4 spas for you and a guest, starting on Day 1
- Generous discounts on all our treatments
- Competitive compensation
- Group insurance
- Telemedicine services
- A corporate RRSP program
- Flexible hours
- And more

**YOUR MISSION**

In close collaboration with our Head Office teams, you will oversee all spa operations and lead a team of nearly 40 people. With the support of supervisors, you will contribute to our financial goals while ensuring impeccable service quality for a memorable customer experience. You enjoy being on the ground, at the heart of projects and action

**YOUR DAILY RESPONSIBILITIES**
- General Operations Management: Organize and lead all spa operations while meeting financial and operational objectives. You will ensure rigorous management of human, material, and budgetary resources to ensure profitability and service quality.
- Maintenance: Ensure safety, hygiene, cleanliness, and compliance of the facilities.
- Treatments: Work closely with the treatment supervisor to provide a top-tier customer experience.
- Customer Service: Optimize the customer experience by coordinating with marketing to maximize sales. Actively participate during peak periods and support the supervisor and SAC advisors with all tasks as needed.
- Local Marketing: With the marketing supervisor, lead local initiatives to create partnerships and increase spa visibility and attendance.

**YOUR PROFILE**
- Bachelor's degree or university diploma in tourism management, hospitality, or a relevant field
- 3 years of experience in team management in the tourism, hospitality, restaurant, or similar sector
- Positive and proactive leadership, with an emphasis on prioritization
- Driven to exceed objectives
- Excellent stress management and decision-making skills
- Bilingual, comfortable in both French and English, with proficiency in the Office Suite
- You identify with our corporate values: We are a family, we are dedicated, we are authentic, we are passionate, we are heart-head balance.

**JOIN US AND BE PART OF THIS UNIQUE ADVENTURE**
- Full-time permanent position (40 hours/week)
- Work schedule to be discussed

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