Digital Distribution

2 weeks ago

Toronto, Canada Trisura Guarantee Insurance Company Full time

At Trisura, we expect more because we believe it can be done better.

We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.

We are currently seeking a qualified individual to join the dynamic E-Commerce Solutions team in our Toronto office.

BILINGUAL CUSTOMER EXPERIENCE SPECIALIST - TORONTO

**As an integral member of the team, you will bring**:

- Full professional fluency in both French and English
- Proven experience working in a team driven to provide exceptional customer service
- Excellent written and oral communication skills
- Patience and problem-solving skills
- The ability to thrive in a fast-paced environment with multiple and competing priorities
- Passion for excellence and detail orientation

Accountabilities
- Gain knowledge and expertise on Trisura products sold online, and the E-Commerce platform on which they are delivered.
- Monitor and respond to customer issues, needs and concerns in a timely and high-quality manner.
- Recognize, escalate and resolve emerging problems as they arise.
- Raise & triage tickets with applicable parties (internally or externally), monitor backlog and follow-up as required in a timely manner.
- Reviews all open, in-work, and pending incidents within ticket handling SLAs.
- Ensure ongoing systems configuration requirements are met, while supporting growth in the form of new and proposed projects
- Provide analytics on the type of calls received, and as part of a broader team find solution for resolution.

**Qualifications**:

- Bilingual French/English required
- 1-2 years of relevant work experience including part-time, summer, and co-op experience with Customer Service and/or QA an asset
- Completion of post-secondary education in a related field an asset
- Working knowledge of Zendesk or any incident management system an asset

If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you

Trisura Guarantee Insurance Company, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.

As a Canadian owned and operated company, Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.

The company, founded in 2006, and operating across Canada with offices in Toronto, Halifax, Montréal, Calgary and Vancouver, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.

  • Digital Marketing Strategist

    10 hours ago

    Greater Toronto Area, ON, Canada Digital Sisco Full time US$60,000 - US$70,000 per year

    Digital Marketing SpecialistFull-Time | Fully RemoteAbout Digital SiscoDigital Sisco is a boutique SEO/AEO & Content agency helping B2B & D2C brands get found—both in traditional search and AI-powered platforms. We're a small team that values ownership, initiative, and people who want to grow alongside us.The OpportunityWe're looking for a hands-on Digital...

  • Digital Distribution Intern

    2 weeks ago

    Toronto, Ontario, Canada myGwork - LGBTQ+ Business Community Full time $40,000 - $60,000 per year

    This job is with Sony Pictures Entertainment, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.Our Emerging Talent Programs, which includes Interns and Trainees offer unique opportunities for students, recent graduates, and emerging talent to work...

  • Digital Distribution Intern

    2 weeks ago

    Toronto, Ontario, Canada Sony Pictures Entertainment Full time $45,000 - $65,000 per year

    Our Emerging Talent Programs, which includes Interns and Trainees offer unique opportunities for students, recent graduates, and emerging talent to work alongside the teams that come together to create movies, TV shows, and other great experiences. These seasonal, paid assignments provide meaningful and productive work that builds on your experience and...

  • Simplii Financial, Digital Sales and Distribution Co-op

    5 days ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Account Manager

    2 weeks ago

    Toronto, Canada Western Digital Full time

    Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that. Our technology...

  • Content Marketing Co-op

    7 days ago

    Toronto, Canada Apply Digital Full time

    From brainstorming ways of better selling our services to finding ways to get the most out of our content, as part of the marketing team, you’ll be involved in every aspect of digital marketing. You’ll utilize your full range of strategic marketing skills and help us push our brand further. You will report directly to the Director of Marketing. Your...

  • Coordinator, Distribution

    2 weeks ago

    Toronto, Ontario, Canada 8b8dce7e-b400-4f95-9bf7-10da7587aa26 Full time $55,000 - $65,000 per year

    NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC...

  • Director, Distribution Strategy

    1 week ago

    Toronto, Canada CIBC Full time

    Join to apply for the Director, Distribution Strategy role at CIBC . We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions, so you are empowered at work. Our team members have what they need to...

  • Engineering Manager

    3 weeks ago

    Toronto, Canada Apply Digital Full time

    About Apply Digital Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize...

  • Engineering Manager

    3 weeks ago

    Toronto, Canada Apply Digital Full time

    About Apply Digital Apply Digital is a global experience transformation partner. We drive AI-powered change and measurable impact across complex, multi-brand ecosystems. Leveraging expertise that spans across the customer experience lifecycle from strategy, design to engineering and beyond, we enable our clients to modernize their organizations and maximize...