Administrative Assistant

**Administrative Assistant (Hardgoods)**

A day in the life of an **Administrative Assistant (Hardgoods) **offers countless ways to showcase your administrative, logístical, and multi-tasking skills -all while collaborating with teammates across the globe to deliver an exceptional customer experience.

As your morning coffee brews, you share a light-hearted laugh with a teammate before sitting down at your workstation. You scan your inbox and Slack channels for anything time-sensitive and notice a customer in Florida urgently needs some plant care tags for a Mother’s Day promotion on their flowers. You act quickly to connect the customer with our sales team and European partners to begin designing their tags. You log the sales lead in our system and begin arranging a FedEx delivery to meet their deadline.

In anticipation of updating customers on the whereabouts of their shipments, you have a quick virtual huddle with our logistics partners and notice a container has been held up for inspection en route to Canada. You proactively let the customers know this will cause a minor delay in delivery and update our logistics team.

It is a beautiful day in the Valley, so you enjoy your lunch by the Fraser River, walking along the picturesque dyke trail and chatting with a co-worker.

You return to your desk, invigorated and ready to make the most of your afternoon. You spend the remainder of your workday inputting purchase orders into Qualitree’s cloud-based system, creating shipments, and building loads to ensure customers receive their products on time. A huddle with your Business and Technical Manager helps set the game plan for tomorrow and brainstorm new ways to improve our customers’ experience.

**Does this sound like a perfect work day? **If so, you will fit well on our team of A-players in the role of **Administrative Assistant (Hardgoods)**.

We partner together with our customers -horticultural growers across North America
- to deliver on our vision: Growing Partnerships, Delivering Excellence. Join us in a positive, uplifting, and appreciative environment.

**Job Summary**:
As **Administrative Assistant (Hardgoods)**, you play an integral, front-line role in supporting Qualitree’s vision of “Growing Partnerships, Delivering Excellence.” Our values guide your daily actions and interactions with customers and sales representatives. Together, the Sales Team strives to maintain a friendly, professional, and proactive approach to building long-lasting customer relationships.

**What You Will Get From Us**:

- Passion and energy in a growing business
- A vision for the future with increasing expansion, innovation, and new technology
- A dedicated team that is working together towards a common goal
- Excellent values, in a culture where our values are lived out daily
- Continuous training and career growth opportunities
- Fun employee activities
- A competitive compensation package including innovative benefit coverage

**What We Need From You**:

- A strong work ethic founded on a passion to serve others; eager to be resourceful and curious about finding answers to questions
- Outstanding attention to detail/accuracy and the ability to coordinate a wide variety of administrative and logistics duties
- A desire to support the team by assuming the responsibility of sales-related administrative tasks and learning all aspects of the sales, shipping, and logistics processes
- Excellent computer skills
- Excellent ability to manage multiple competing demands while meeting deadlines
- Ability to work in a fast-paced, results-oriented environment
- Good judgment, decision-making skills, and well-developed analytical skills

**Your Duties Will Include**:

- Provide administrative support to the hardgoods team; enable the Sales team to focus on selling by helping keep their administrative workload organized
- Coordinate all hardgoods logistics movement by land, sea, and air freight, globally in conjunction with purchasing team
- Data entry including all hardgoods orders, new product setups, shipment details and documentation, etc.
- Coordinate with our customers on product, timing, and availability while maintaining healthy, productive relationships
- Support coordination and recording of trial data
- Accurately input information into the cloud-based Salesforce system, according to the sales process
- Coordinate designs and branding setups for picture tag line; facilitating the creative process between the European design team and the North American customers and representatives
- Professionally represent the Qualitree brand
- Maintain a thorough knowledge of the hardgoods product lines and services provided by Qualitree

**Qualifications**:

- A minimum of 2 years of administrative experience combined with a positive
‘go-getter’ attitude is required;
- A diploma in office administration (or equivalent) and/or logistics experience is an asset

**Working Conditions**:
Standard work hours as per company