Bilingual Customer Service Agent

**Description**

**Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

**The opportunity**

We have an exciting opportunity for you Air Canada is looking for Customer Service Agents to join our operations team at the Montreal International Airport. We are looking for result oriented, reliable and highly adaptable individuals that enjoy tackling various tasks in a team setting environment. Whether handling baggage, performing cargo duties, operating complex loading equipment, the Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure.

If you love working in a fast paced team environment, problem-solving, and helping others, book your seat today and take your career to new heights.

**What your day-to-day looks like**

This is a permanent full-time position that can be scheduled up to a maximum of 40 hours per week.

**Responsibilities**
- Investigate delayed baggage using various systems available.
- Make arrangements for the expediting and the delivery of the bags.
- Assist customers with complaints regarding lost, mishandled, delayed, or damaged baggage.
- Perform lost and found functions.
- Perform Chargeback functions.
- Perform tracing functions:

- Trace and process delayed baggage files
- Trace and process mishandled/unclaimed bags before the station send them to Central Baggage Tracing (LZ)
- Trace and process delayed files, mostly for first 5 days after creation.
- Prepare records and documents.
- Must be able to walk long distance (search for bags in the bag rooms and the arrival halls).

**Your Rewards and Benefits**

As one of the Top 100 employers in Canada, we ensure our employees are compensated with a range of rewards and benefits including:

- Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service.
- **Air Canada provides a generous Benefit package, which include Group Benefit plans such as Health, Dental, Life Insurance, Disability coverage and Voluntary Life Insurance.**:

- You can receive an annual Profit Sharing award based on Air Canada's financial performance and success.
- Training and development tools are available to help unlock your full potential - including opportunity for Tuition Reimbursement
- You will be enrolled in the IAM Multi-Employer Pension Plan (MEPP) on your date of hire to help you with your financial future.
- You will have an opportunity to contribute part of your salary towards the purchase of Air Canada shares as part of the Employee Share Ownership Program.
- You can receive Instant online recognitions from your peers and purchase merchandise with accumulated points. We have many employee recognition programs, such as service anniversaries and Award of Excellence.
- You will be eligible to great discounts with several partners.

**Wellness**

At Air Canada, we are committed to educating and supporting employees throughout their professional life journey at work. Our wellness program, Unlock the Best in You (UBY), focuses on four key quadrants: mental health awareness; health and wellness; work health; and financial wellness. Our mission is to educate, support and empower employees and their dependents to improve and maintain their overall health and well-being through healthy lifestyle choices and to create a culture of wellness throughout the Air Canada network.

**Qualifications**
- Available for shift work and irregular work hours
- early mornings, evenings, weekends and statutory holidays.
- Possess a valid driver's license.
- Available to travel and attend a 2-4 week initial full time mandatory training program off site.
- Able to lift heavy objects unaided and repetitively weighing up to 70 pounds (32 kilograms).
- Willingness to work under various climatic conditions.
- Capacity to work within strict timelines in order to maintain on-time departures while ensuring safety at all times

**Linguistic Requirements**

**Let your career take flight**

Don't miss out on this exciting opportunity to be a part of the growth and expansion of Canada's largest National Flag Carrier. Come onboard with us and watch your career take flight.

**APPLY NOW**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.