General Manager

**Oakville Curling Club**
The Oakville Curling Club (the ‘Club’) is one of the most dynamic and vibrant curling clubs in Canada with 8 sheets of world-class curling ice and approximately 800 active members of all ages and skill levels. The Club is host to a number of very successful fundraising bonspiels and competitions. The success behind the growth and sustanaibility of our large membership has been an active team of volunteers who organize and run a wide range of curling programs that meet the needs of members including:

- Youth curling
- Recreational curling
- Competitive curling
- Seniors curling
- Social events

The club provides curling from August until the end of April with member leagues kicking in to full gear typically around Thanksgiving. The Oakville Curling Club is a not-for-profit organization.

**General Manager**
**Position Description**

**Position Overview**
Reporting to the Board of Directors, the General Manager is responsible for:

- the ongoing operations and long term success and sustainability of the Oakville Curling Club.
- staff performance and their delivery of general administration & operational duties. He/she is expected to provide the support necessary to ensure their success in delivering member satisfaction.
- working with league directors/conveners to delivery member curling programs.
- collaborating with Club Committees developing and executing multi-year strategic plans

While a full-time position, the seasonal nature of the business requires the General Manager to work a flexible and variable schedule. The Club’s season typically runs from mid-August to the end of April and where workload and expected hours may vary.

**Duties**
- Effectively manage Club finances, including but not limited to:

- Develop a sales plan identifying revenue opportunities from the existing membership and alternative revenue streams from events and new membership opportunities.
- Develop a marketing plan identifying revenue opportunities from existing advertisers and alternative revenue streams from new advertising and sponsorship opportunities.
- Develop revenue sources utilizing the existing facility and curling operations.
- Regularly review expenditures and service contracts to look for cost savings opportunities.
- Represent the Oakville Curling Club by participating in community organizations and various curling associations. This includes Curling organizations (CCA, OCA, and TCA) to ensure the Club’s representation.
- Support the Board by providing timely & relevant information enabling them to perform due diligence and make informed decisions.
- Support League Directors & Conveners with their responsibilities to ensure leagues run smoothly.
- Manage the Club’s technology infrastructure (network, website, POS systems, payment systems).
- Monitor trends, such as in the curling community and public health, to identify new opportunities and/or issues that might threaten the success of the Oakville Curling Club.
- Ensure Club facilities, equipment and grounds are well maintained.
- Support bar operations & pricing and manage ordering & inventory.

**Member Relations**
- Develop member satisfaction monitoring systems and ensure issues are addressed quickly.
- Develop self-serve processes to quickly address member enquiries.
- Enhance member integration programs.

**Employee Management**
- Develop, manage and maintain a well-qualified team of employees.
- Ensure there are appropriate policies and standards for each employee which will enhance the member experience.
- Conduct interim/annual employee goal setting and performance reviews. As part of the annual process provide salary recommendations for Board consideration
- Participate in personal goal setting and performance reviews with the HR Committee

**Club Financial Management**
The General Manager’s duties include financial and budgetary responsibilities, including but not limited to:

- The financial success of the Club, as defined by the annual budget & Board of Directors.
- Supporting the Treasurer & Assistant GM with
- the review and maintenance of accurate accounting records.
- the submission of all financial records for a yearly audit.
- Along with the Treasurer, actively participate in the development of annual operational budgets to be presented and approved by the Board of Directors.
- Management of the financials
- to achieve the goals as set out in the approved budget
- bring items to the Board’s attention which may jeopardize the budget

**Personal Attributes for Success**
The individual should possess the following attributes:

- excellent verbal and written skills.
- must be highly motivated and a self-starter.
- excellent interpersonal skills (employees, membership & community organizations).
- has an entrepreneurial mindset and is aware of industry trends, standards and opportunities.
- foster a co-operative working environment within a largely volunteer-based organization.
- ability to learn the technol