Customer Service Representative

2 days ago

North York, Canada Alpha3dge Full time

**About Alpha3dge**

Alpha3dge is a North York-based customer engagement firm partnering with national brands to deliver exceptional service experiences. We focus on building customer relationships that drive both satisfaction and business growth.

**The Position**

We're seeking a **Customer Service Representative** to join our North York team. This is a full-time, in-office role where you'll interact directly with customers to answer questions, explain product options, and help them make informed purchasing decisions.

If you enjoy problem-solving, building rapport with customers, and contributing to revenue goals through consultative service, this role offers the perfect blend of support and sales.

**What You'll Do Daily**
- Engage with customers to understand their needs and recommend appropriate products or services
- Explain product features, pricing, and promotional offers in clear, helpful terms
- Guide customers through the decision-making and purchasing process
- Resolve questions or concerns with professionalism and efficiency
- Identify opportunities to introduce additional products that benefit the customer
- Stay current on all product knowledge, sales promotions, and service updates
- Follow up with customers to confirm satisfaction and build ongoing relationships
- Work closely with teammates to meet service quality standards and sales targets
- Share insights during team meetings to help improve customer interactions

**Who Thrives Here**
- Natural communicators who enjoy connecting with people
- Patient, empathetic professionals who genuinely want to help
- Goal-oriented individuals who take pride in achieving results
- Organized multitaskers who stay calm during busy periods
- Team players who celebrate shared wins
- Reliable and punctual with strong work ethic
- Background in customer service, retail, or sales is an asset but not mandatory

**What We Provide**

**Stable Full-Time Schedule** - Tuesday through Saturday, with occasional Sunday shifts
**Comprehensive Paid Training** - Learn our products, systems, and sales techniques from day one
**Growth-Focused Environment** - Coaching and mentorship to help you develop professional skills
**Team Culture** - Supportive colleagues who work together toward common goals
**Career Development**- Advancement available for motivated team members

Join Alpha3dge and turn customer conversations into meaningful connections.

Alpha3dge values diversity and welcomes applicants from all backgrounds.

**Job Types**: Full-time, Permanent

Pay: $700.00-$1,000.00 per week

**Location**:

- North York, ON (preferred)

Work Location: In person

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