Client Services Coordinator

2 weeks ago

Markham, Canada Econolease Financial Services Inc. Full time

Come grow with us
- Fluent in French and English
- Support sales staff, provide general administrative work and assist with client accounts as required.
- Contribute in the development of a positive working environment for the team
- Ability to de-escalate challenging customer situations
- Ability to work under pressure and manage conflicting demands
- Ability to take the initiative in finding creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall customer experience.
- Meet company KPI targets for call handling, communication and complaint handling
- Maintains and promotes a client service environment to satisfy and exceed customer needs and expectations.
- Various other tasks and projects as assigned

**Minimum Requirements**
- College/University or relevant experience
- Financial/Equipment Leasing knowledge or experience an asset
- Bilingualism required
- A friendly, positive team player approach
- Excellent organizational skills
- Excellent communication skills, verbal and written
- Strong phone manner with the ability to multitask.
- Comfortable working in a high-volume, fast-paced environment
- Prior leasing/finance experience an asset
- Prior Customer Service experience an asset
- Intermediate skills using MS Office
- Willingness to work hard and learn lots
- Self-starter and motivated
- Accuracy and attention to detail
- Team-based approach to work and problem solving
- Capable of working with numbers

**Benefits**
- Work from home ability
- Extended medical and health coverage that includes medical, dental and vision.
- Paid vacation time
- Discretionary annual bonus
- Flexible scheduling

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Markham, ON

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