Housing Support Worker

Are you looking to be apart of a team that works to enhance the quality of others lives? If so, this position may be for you. The Tawaak Housing Association is an Urban Indigenous Housing Corporation building safe, healthy urban Aboriginal communities by providing affordable, suitable, quality housing.

Under the direction of the Client Services Manager, the Housing Support Worker is responsible for various aspects of tenant relations and remains a valuable component in executing a successful supportive housing model. The primary responsibility of the Housing Support Worker is to enable services excellence for current, past and future tenants of Tawaak Housing Association.

**As a Housing Support Worker, you’ll get to**:

- Help to build and foster positive relationships between tenants and applicants with Tawaak Housing Association
- Preserve a high degree of professionalism in tenant relations, particularly with regard to confidentiality
- Ensures all consent disclosures are gathered and documented where required on behalf of client confidence
- Provide outreach support, navigation, and source wrap around service to tenants of Tawaak Housing Association
- Coordinate access for tenants to social, occupation, spiritual, financial, residential, and supportive programs.
- Provide household management resource and assist with problem solving to develop strong tenancy skills.
- Collaborates with Client Services Manager on minimizing barrier to access for tenant related resources
- Creating both formal and informal action plans for tenants in assistance to pest management, waste management, hoarding and social issues, which are reported and approved by the Client Services Manager
- Attach and save all relevant documents and actions plans in both electronic and physical tenant file
- Supports tenant through mediating positions and ensures due diligence towards eviction prevention is met
- Acts on eviction prevention processes as assigned by Client Services Manager
- Supports tenants in tenancy hearings inclusive to eviction prevention as required
- Assist Client Services Management where needed with moving supports for tenants, both tenant and external vendor coordination
- Assist applicants and tenants in finding suitable place to live, in and out of Tawaak Housing and accessing required community supports to access housing
- Follow up on a scheduled basis with tenants who are currently under an action plan, ensure they are meeting required deadlines and making progress
- Assists with client income record management
- Assist participants in eviction prevention measures and accessing required community support to maintain housing
- Report any onsite maintenance, structural, safety concerns to appropriate operating division and Client Services Manager
- Upholds incident reporting as required in adherence to compliance reporting
- Respond and access the need of tenants who have self-identified or been determined to need additional support and services to ensure their safety, safety of other tenants, and to secure quality of life
- Connect tenants with community organizations, resources, and programs facilitating meeting times when applicable
- Maintain positive working relationship with external agencies and other resources within the community
- Provide and share relevant programs with tenants
- Document all interactions and conversations with tenants and applicants in all required data information systems
- Understand the Residential Tenancies Act, roles and responsibilities of all parties and interpret for tenants
- Understands Tawaak property management documentation, roles and responsibilities of all parties and interprets for tenants
- Understand the Child, Youth and Family Services Act and roles and responsibilities of all parties and interpret for tenant
- Upholding routine reporting dates as assigned by Client Services Manager, including but not limited to homelessness individuals and families
- Participate in Coordinated Access Systems, Case Conferencing Tables, or similar case conferencing opportunities to ensure community collaboration and best participant outcomes
- Participate in meetings, training sessions, information sessions about the housing support programs and other associated programming and policies
- Assist in development when requested by Client Services Manager as outreach for prospective and current tenants, relevant organizations, and landlords
- Completes allocation preparation and presenting applicant package to Client Services Manager
- Upholds file management organization and maintains adequate record keeping both physically and electronically
- Completes prospect process both manually and electronically supportive to file management compliance and reporting standards
- Attending viewings, lease signings and inspections as scheduled by Client Services Manager
- Participating and supporting client meetings as required
- Coordinates and supports requests for transfers from tenants
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