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Customer Service Team Lead

2 weeks ago

Calgary, Canada Lil' Empire Full time

**Love Burgers? So do we We’re always looking for great talent to join our team.**

The Customer Service Team Lead is responsible for organizing, directing and controlling the day to day operations of Lil’ Empire in conjunction with the Operations Manager of the business. They will be responsible for overseeing all front of house operations, including administrative duties, service, training, ordering and inventory control. The individual in this role will act as both a leader and mentor towards their staff through proper training procedures and the upholding of our company’s standards for excellence.

**Core Values & Requisite Accountabilities**
- Genuine enthusiasm for the concept and philosophy of Lil’ Empire
- Provide a superior level of hospitality and accommodation towards our clients and guests
- Active role in creating a work environment that is professional and welcoming for all staff
- Professional conduct when working as a representative of Lil’ Empire
- Willingness to adapt and learn when faced with new opportunities for growth
- Product knowledge of all Lil’ Empire offerings
- Good attitude, great at taking directions and feedback

**Requirements**:

- ProServe Certified to serve alcoholic beverages.
- Must be available to work, mornings, evenings, weekdays, weekends and holidays
- Experience ordering and monitoring supplies, and ensuring appropriate product inventories are in place.
- Highly flexible, with solid communication and interpersonal skills.
- Knowledge of health and safety regulations pertaining to the restaurant industry.
- Self-motivated, with a positive attitude and a consistent display of professionalism.
- Acquire and maintain a strong knowledge of trends in the food industry.
- Highly effective teamwork skills.
- Attention to detail in all areas of work.
- Not necessary but an asset to have a Diploma or degree in Hospitality, Food Services, Restaurant Management.

This position pays $22 - $25 per hour. This includes a free staff meal plus additional staff discounts at participating locations.