Team Lead, Shop at Nait

**Please Note: This position is limited to NAIT internal staff only. This schedule may include Tuesday evenings and Saturdays (evening and weekend days may change)**

**Key Responsibilities**:

- Serve as a role model while providing daily direction to team members (front and back of house) regarding tasks needing to be completed, ensuring work is finished in a timely, accurate manner, with a positive attitude
- Be a Leader in loss prevention while training, inspiring and coaching team members
- Lead the customer experience team in assisting our customers with resolving digital integration issues
- Be flexible to pivot and anticipate business needs while augmenting our service model as required based on operational needs
- Provide feedback to supervisors regarding successful and concerning staff performance
- Support staff scheduling and the monitoring of labor costs
- Perform functions that support the customer experience, including actively engage customers, process sales, resolve customer concerns, exhibit a strong product knowledge, uphold a welcoming store environment, support inventory management, and maintain excellent knowledge of the NAIT community and its resources
- Oversee inventory management to ensure proper stock rotation and reduce redundancies
- Actively promote non-academic product lines, including apparel and giftware
- Oversee and complete administrative duties, including processing packing slips, maintaining inventory records, addressing discrepancies, and ensuring accuracy of invoices to purchase orders, meeting audit standards is key
- Support the processes for receiving, counting, and merchandising product

**Skills & Abilities**:

- Strong communication, teamwork, conflict resolution, and interpersonal skills are needed to support a large team and a high level of customer interactions
- Ability to travel timely and reliably to NAIT’s satellite campuses, as required (license an asset)
- A strong working knowledge of the Microsoft Office Suite and previous experience with a Retail Inventory Management System
- Ability to lift boxes of product up to 50 lbs., plus stand/walk for a majority of each shift

**Qualifications**:

- Completion of grade 12 or equivalent combination of education & experience
- Related post-secondary education preferred: Customer service-related training courses and / or supervisory training courses
- Experience in retail or customer service environment including supervisory experience
- 2+ years of experience working in a leadership capacity in a customer-focused field is an asset
- 3 - 5 years of experience working in a retail environment, both stockroom and front of house preferred
- Proficiency of standard computer programs, including Microsoft Office, and ability to operate and troubleshoot a POS system is preferred
- Supervisory training courses

**Remuneration**:$1,552.64 - $1,931.27 bi-weekly, plus a comprehensive benefits package. (Classification - Customer Service Representative II).
- This position is covered by the AUPE (Alberta Union of Provincial Employees) Collective Agreement._

**About NAIT**

At NAIT, people matter.

We’re proud to have been named one of Alberta’s Top Employers for 11 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to equity, diversity and inclusion and are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada.

**What we offer**

We’ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year's, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

**Health and safety**

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

**Additional requirements**

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS)

**Accommodations