Case Manager

**About The Link: Youth and Family Supports**

For more than 90 years, The Link has helped youth and families on a journey to healing, hope and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose. With over 15 diverse programs, The Link has a community of caring staff that work together to provide support through a 24-hour crisis line, youth resource centres, emergency shelters, mobile crisis teams, specialized foster care, healing homes, job readiness supports, and Skills4Life. With a strong foundation within the community and a focus on connection, unity, and compassion, the organization provides a vital link for youth and families in the province of Manitoba.

**About the Opportunity**

The Case Manager - Housing First is an approach to addressing homelessness that centres on quickly moving people experiencing homelessness into independent and permanent housing and then providing additional supports and services as needed. The Link's Housing First program supports youth (many of whom are aging out of care, experiencing significant mental health concerns/addictions) ages 18 - 29 years of age in finding/maintaining housing and connecting them to the resources and supports needed for them to achieve their individual goals. The Case Manager provides leadership to the Housing First staff team including supervision and performance development ensuring that all interactions align with the values and goals of the program.

**PRIMARY RESPONSIBILITIES**: of the Case Manger - Housing First include, but are not limited to:
**Administrative / program related**:

- Provides supervision/mentorship to the Housing First staff team
- Schedules support shifts as per participant needs
- Manages program finances in accordance of funding agreements
- Maintains participant records and notes using HIFIS database
- Completes monthly written and statistical reports
- Attends End Homelessness Winnipeg meetings and trainings
- Provide crisis management
- Meets regularly with the Program Manager/Occupational Therapist for the purpose of collaboration, planning and clinical oversight
- Develops supportive relationships with participants
- Develops relationships with landlords, including follow ups after tenancy issues, complaints and evictions
- Mediate issues between participants and landlords
- Daily and weekly ongoing contact with participants
- Ability to work effectively with partnering agencies
- Ability to organize time to complete tasks and administration of duties in a timely and professional manner
- Displays an attitude that promotes teamwork and exhibits a high degree of positive role-modeling
- Provides service through a lens that is holistic and focuses on the strengths and experiences of youth
- Other duties as assigned

**QUALIFICATIONS**:
**Education**:

- Post-secondary degree in Education or Human Services field preferred

**Experience**:

- Minimum of two years’ related experience working with high-risk youth
- Proven ability to network and create positive community relationships and partnerships
- Demonstrates effective leadership attributes
- Understanding and appreciation of impact of our history related to colonization and outcomes from the Truth and Reconciliation Commission including Calls to Action
- Excellent organizational, interpersonal and communication skills
- Demonstrated proficiency working with Microsoft Office at an Intermediate level
- Strong interpersonal skills
- Knowledge of community resources
- Knowledge of Strengths based and Solution Oriented approaches
- Crisis intervention, harm reduction techniques and conflict resolution skills

**Required**
- Ability to be scheduled base on program and participant needs (days, evenings and weekends)
- Access to a vehicle for work purposes - mileage is paid for - travel will be required in surrounding areas in and around Winnipeg
- Vehicle insurance should be all-purpose and required third party liability limit
- Willingness to obtain necessary training as per agency training policy including: CPR/First Aid Level C, De-Escalation Training, Suicide Intervention, Mental Health First Aide, Safe Talk and Child Development
- Satisfactory Criminal Record Check with Vulnerable Sector Search, a clear Child Abuse Registry check with acceptable Prior Contact checks and a clear Adult Abuse Registry check, all done within the last 3 months

**SALARY RANGE**:Depending on qualifications per annum. The Link offers a benefit package, paid sick time, vacation and a pension.

**HOURS OF WORK**: 40 hours per week - Monday-Friday (a combination of days, evenings, weekends)

**HOW TO APPLY**: Applicants must demonstrate in their resume and cover letter how they meet the requirements of the position.

**APPLICATION DEADLINE**: Open until filled.

**Please submit a cover letter and resume (in word of PDF)**

Accommodations are available fo