Pathway Placement Specialist

Job description

The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students’ diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service. Our ambassadors speak over 40 languages and will make sure our students have the best possible experience throughout their learning experience.

**We have been voted #1 English School in Canada and have been recognized as one of the most awarded English schools in the world.**

ILAC Vancouver has an opening for a full-time Pathways Placement Specialist position.

The Pathways Placement Specialist provides ongoing counselling support to ILAC’s international students who are interested in a post-secondary education in Canada, helps them to develop individual study plans based on their goals, and ensures a high quality of customer experience.

Direct experience in a similar position or marketing experience in the education industry would be an asset.

**What you will be doing**:

- Establish and continuously build productive relationships with educational partners and students
- Monitor students enrolled to the pathways program, contact them once they start studying at ILAC and follow up with them on ongoing basis
- Help students to choose the best program based on students’ goals and academic background
- Invite educational institutions-partners to organize info tables at ILAC campuses
- Plan, organize and schedule university and colleges visits for students
- Submit all supportive documentation(transcripts, diplomas) to the colleges and universities
- Maintain all records in a database
- Participate in colleges and universities visits and in-house mini-fairs as needed
- Enforce policies and procedures established by ILAC
- Other duties as required.

**Job-Specific Competencies**
- Customer Focus
- Quality and Excellence Orientation
- Coordination and prioritization
- Planning and Organization
- Solid communication, negotiation, conflict resolution, and people management skills
- Team Work
- Self-Leadership
- Cross-cultural awareness and sensitivity to all cultures while acting with tact and diplomacy at all times
- Strong computer proficiency, Microsoft Office, Excel, Word

**Requirements**:

- University or college degree/diploma in business or related field, or an appropriate combination of education and experience
- 1-2 years of successful relevant experience, preferably in Education industry, Marketing, Sales
- Knowledge of Canadian education system
- Basic market and pathways process knowledge
- Excellent customer care and service excellence attitude
- Complete fluency in Spanish

**You also bring**:

- Willingness for self-development and day-to-day learning
- Enthusiasm and passion for customer service
- International experience.

All ILAC employees are expected to be vaccinated in accordance with the ILAC’s COVID-19 Vaccination Policy.
- ILAC is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility to Ontarians with Disabilities Act. If contacted, please advise should you require accommodation during the hiring process._

**Salary**: $50,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Sales: 1 year (preferred)
- Marketing: 1 year (preferred)

**Language**:

- Spanish (preferred)

Work Location: Hybrid remote in Vancouver, BC