Refractory Support Specialist Ii

Every day around the world, **HarbisonWalker International's** people and products stand up to the challenges and pressures of every job. And for more than 150 years, companies have relied on our world-class products that continue to set the gold standard for the refractory industry.

And while the people and products of HWI are as rock solid as ever, we’re moving forward with a whole new level of intensity. Today we’re forging stronger relationships, better manufacturing processes, and higher safety standards.

Would you like to be a part of this long standing tradition, great company and culture? **We are looking for people who have strong work ethics, loyalty and manual labor skills. **We offer full time positions with excellent benefits, including health benefits and 401K matching effective the first day of the month following your start date, 4 weeks of paid time off, 9 paid holidays and paid time off for charity volunteering. We also offer tuition reimbursement and promotion opportunities from within the organization.

**Summary**
The Refractory Support Specialist II uses their specialized knowledge of HarbisonWalker Internationals product portfolio to represent the company as an on-site and first call technical liaison servicing two or more accounts. The Refractory Support Specialist II will work directly with internal Customer Service and Sales Representatives to provide customer(s) with the most cost-effective product to fit their needs and establish HarbisonWalker International as the product of choice. This position is a labor-intensive job, assisting the customer(s) in lining, relining and repairing furnaces, ladles, and tundishes.
**Requirements**:

- Performing spare parts and equipment inventory count to ensure site specific standards are maintained; completing accurate and detailed refractory reports
- Observing product performance at customer(s) site; performing in service inspections, post mortem tear outs, documenting findings and reviewing with the proper HarbisonWalker International team member(s)
- Ability to travel to customer sites within the area
- Working closely with customer(s), understanding their requirements and aiding them in obtaining the optimal performance of the products; monitoring stock levels to ensure the needs of customer(s) are met; placing replacement orders with HarbisonWalker Internationals Customer Service department
- Performing preventive and general maintenance tasks on refractory equipment; documenting the preventative maintenance
- Assisting customer(s) staff with all types of refractory installation methods, including gunite, pouring, ramming, pumping, ceramic fiber and firebrick installation
- Observing and promoting safety and 5’S standards; complying with established facility safety policies and procedures, and other regulations as applicable; participating in daily safety tool box talks and monthly trainings; maintaining a safe and clean working environment

**Qualifications**
- High school diploma or GED
- Requires fundamental computer skills, experience in Microsoft products.
- Working knowledge of refractory lined units is preferred, not mandatory.
- Ability to work safely and operate various hand and electrical tools
- Ability to read, understand and work in conformity with work orders, as directed
- Ability to detect and correct unsafe or hazardous conditions of equipment and work environment
- Organized individual with emphasis on quality and the ability to meet deadlines
- Bilingual a plus (French and or English)
- Two (2) - four (4) years of refractory installation knowledge or equivalent construction or manufacturing experience considered.
- Driver's License (required)
- Passport (preferred)
- OSHA 10 (preferred, HWI will assist in obtaining this certification if necessary)

Schedule:

- 10 hour shift
- Day shift
- Weekends as needed

Ability to Relocate:

- Sorel-Tracy, QC: Relocate before starting work (required)

Work Location: In person