Customer Service Product Support Specialist

5 hours ago


SainteAnnedeBellevue, Canada Schluter Systems Full time

**Job summary**

Reporting to the Customer Service Product Support Specialist Lead, the Customer Service Product Support Specialist is part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that customer enquiries are resolved at the first point of contact.

**Primary responsibilities**
- Respond to customer service calls, analyze, diagnose, and resolve any problems or concerns.
- Provide product support and expertise to inquiring Schluter customers (installation, information on the various products, etc.)
- Be up to date on the latest Schluter product knowledge and developments.
- Collaborate with other internal departments to ensure the resolution of problems (quality, sales, shipping, etc.)
- Prepare and log the documentation necessary for follow-ups on service calls.
- Send clients any required documentation (instruction guides, technical drawings etc.)
- Participate in developing standard resolution procedures.

**Profile**
- High School Diploma required
- Minimum 3 to 5 years experience in a related position
- Bilingual (oral and written) is a must

**Qualifications and competencies**
- Skilled communicator and customer focused
- Autonomous and willing to take initiative
- Strong emotional intelligence and professionalism
- Ability to negotiate and influence
- Analytical and attentive to detail
- Handy individual

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.50 per hour

**Benefits**:

- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Wellness program
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: Hybrid remote in Sainte-Anne-de-Bellevue, QC H9X 3Y8



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