Customer Service and Counter Sales

2 weeks ago

Burnaby, Canada Dick's Lumber Full time

Dick’s Lumber in Burnaby is looking for a energetic, customer service driven individual to join our team in Customer Service and Counter Sales who is Fluent in English & Mandarin

**ACCOUNTABILITIES**:

- Offers exceptional customer service, focusing on fostering customer loyalty and growing assigned account sales.
- Uses strong product knowledge to enhance the “valued added” component of the sales transaction by anticipating customer requirements, recommending additional products and working to maximize the sales opportunity through up-selling.
- Assists customers by offering advice and information on different products.
- Performs multiple transactions at once.
- Presents a professional sales image to the customer at all times.
- Provides assistance and follows up with customer inquiries in a timely manner.
- Performs other job-related duties as required (such as stocking shelves, housekeeping etc)

**QUALIFICATIONS**:

- Effective selling and relationship building skills.
- Ability to grow and develop contractor business by participating in store initiatives.
- Fluent in English & Mandarin (spoken and written) with excellent listening, communication and interpersonal skills and able to assess customer requirements and make product recommendations.
- Detail oriented with strong organizational skills.
- Professional, courteous and punctual with a focus on customer service.
- Ability to multi-task, prioritize and work efficiently with mínimal supervision.
- Manual dexterity and the ability to lift up to 25kgs.
- Must have a positive attitude and be a team player.
- Basic and current knowledge of the building code would be an asset.
- Experience and knowledge in this or a related industry is an asset.

**WORKING CONDITIONS**:

- This position is primarily in the store so the exposure to extreme temperatures is infrequent.
- Moderate exposure to personal risk; safety boots are required.
- Busy, high volume environment.

Pay: $20.00-$25.00 per hour

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- sales: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person

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