Order Desk Représentative

4 days ago

Vaughan, Canada Ciot Inc. Full time

**Our Team & Culture**:
The company operates showrooms in Montreal, Québec City, Brossard, Laval, Toronto, Vaughan, Mississauga, Detroit, Atlanta and New York.

Ciot offers a stimulating workplace, attractive benefits package and a work environment that is favorable to professional growth. If you are seeking a position where initiative is valued and your ambition has no limit, your challenge will be to focus on your capacity to progress in a highly stimulating work environment

**Position Summary**:
Under the direction of the Operation Manager, this person must be able to work under mínimal supervision as part of a dynamic team in a fast-paced, client-oriented sales & service environment. Handling clients with a high level of professionalism and courtesy is required while providing expertise and knowledge in the stone and tile industry to customers. This role requires strong business acumen along with a capacity to assist in company promotions specialized to the Pro desk.

**Role and responsibilities**:

- Supporting customers by providing services required for a smooth sales transaction
- Managing and participating in the complete sales cycle.
- Work with all departments to satisfy clients needs
- i.e. accounting & shipping.
- Continually maintaining and building relationships with new and existing clients with focus on contractors
- Ensuring accuracy in open and closing procedures.
- Providing product recommendations to clients.
- Providing post-sale customer service concerning warranty or deficiency claims
- Participate in training programs for updated knowledge of products
- Any other tasks and functions required

**Requirements**:

- Must have stone & tile industry knowledge
- 3+ years’ experience in a similar role
- Must be organized and self motivated

**Skills**:

- **Customer orientation**: The ability to demonstrate concern for satisfying customers requests.
- **Technical expertise**: The ability to demonstrate knowledge and skills in a technical area regarding Pro desk products.
- **Rigor**: Ensure that the work is complete and accurate; carefully prepare orders; follow up with other employees to ensure agreements and commitments are respected.
- **Stress management**: Ability to continue to function effectively under pressure and maintain self-control.
- **Flexibility**: Openness to different and new ways; willingness to change their preferred way of doing things.
- **Initiative**: Identify what needs to be done and do it before it is asked or before the situation demands it.
- **Oral Communication**:The ability to express oneself clearly in conversations and interactions with others.
- **Written communication**: The ability to express oneself clearly in professional writing.

**Key performance indicators**:

- Quarterly and yearly sales
- Growth from year to year
- Positive customer reviews
- Monthly sales growth
- Average profit margin
- Relationship Building
- Client Relationship Maintenance
- Post-Sale Customer Service
- Task and Function Execution

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Store discount

Schedule:

- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Tile: 1 year (preferred)

Work Location: In person

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