Support Group Facilitator

**Position Title**:Support Group Facilitator

**Organization Structure**:Reports to the Programs Manager

**Job Classification**:Facilitator

**Job Status**:Full-time

**Number of Positions**:1

**Location**:Etobicoke

**Wages**:$25.47/hour for 35 hours/week

**This is a Bargaining Unit Position.**

**About Polycultural**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting-pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

Polycultural offers a comprehensive benefits, including paid time off at Christmas (for eligible employees), employer paid Extended Health and Dental, RRSP match, Employee Assistance Program (EAP), and WorkPerks

**Scope**

The Support Group Facilitator is responsible for organizing and facilitating regular groups for immigrant women, seniors, youth, and adults from various ethnic groups; the areas of facilitation will include settlement, employment, and other topics and activities. Facilitator is expected to work co-operatively with others; demonstrate flexibility in organizing work; show a high degree of initiative, discernment, and resourcefulness; must have excellent communication skills and demonstrate thoughtfulness in decision-making.

**Responsibilities**
- Deliver direct services in terms of group facilitation and supports that addresses the needs of new immigrants by organizing newcomer clubs, conversation circles supporting language learning, and other groups
- Help newcomers to establish social and professional networks for newcomers to be engaged and feel welcomed in the community
- Foster engagement between newcomers and Canadians by involving newcomers in mentorship, community groups, recreation, and other activities
- Provide comprehensive information on orientation to Canadian society
- Create opportunities for mentoring individually and in a group, multi-way interaction, and cross-cultural awareness
- Deliver orientation sessions, volunteer training sessions, and regular follow-up for successful mentoring
- Increase accessibility by delivering services at itinerant public and community spaces in collaboration with other service providers
- Maintain and expand client’s base through outreach, community penetration, and itinerate functions, which includes off-site visits and promoting community networks to link newcomers
- Effectively track activities and provide accurate reporting to Programs Manager

**Competencies**

**Adaptability**

Changes behavioral style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

**Communications**

Using a variety of communication styles and strategies to foster open communications and the exchange of information and discussion on an ongoing basis.

**Service**

Demonstrates strong commitment to meeting the needs of co-workers, managers, clients, or community members, striving to ensure their full satisfaction.

**Qualifications**
- A degree or diploma in counselling, education, or group facilitation, and at least three years of experience working with immigrant communities or a combination of experience and education that fulfills the requirements
- Strong group facilitation skills with three years of experience in working with groups
- Knowledge of immigration and refugee services and of the ethno-specific programs and services
- Familiarity with issues facing newcomers in Canadian urban setting and systemic barrier facing integration in education, social, cultural, and economic aspects of Canadian life
- Excellent interpersonal, cross-cultural, written, and verbal communication skills
- Experience in outreach, community development, and marketing of program and services
- Ability to work flexible schedules on an as-needed basis
- A second language is an asset

**Other requirements**
- A satisfactory Vulnerable Sector Police Check (completed when offer is made)
- Polycultural reserves the right to post internally and externally._
- In support of persons with disabilities, Polycultural asks that job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resource