Supervisor

JOB DUTIES:

- Motivate and inspire the team by providing leadership and vision of the Company’s core values.
- Manage the team, capturing feedback in a supportive manner through regular employee reviews and check-ins.
- Recognize potential and create staff development plans for employees based on career aspirations and address poor performance; initiate and recommend performance improvement action plans and/or corrective action as necessary.
- Create a positive work environment to withhold high staff retention and an excellent customer experience.
- Delegate effectively by assigning and overseeing completion of all store responsibilities through the work of others.
- Successfully manage, order and maintain all store inventory whilst adhering to set budgets and minimum shrinkage.
- Resolve escalated customer complaints in a professional, respectful manner; educate and empower your team to resolve customer concerns in the moment.
- Evaluate the stores performance and the customers experience using a variety of different reports and surveys
- Review product placement, merchandising, marketing components/signage and promotional strategies to ensure alignment with brand direction and key product strategies.
- Track inventory procedures and ensure product is properly received, counted, and merchandised.
- Assist in monitoring inventory levels.
- Complete counts as scheduled, including assisting with one large count per month if necessary.
- Collaboratively with your Store Manager, monitor and adjust schedules to maximize employee productivity, obtain payroll goals and cover key business hours/peak days.
- Holds team accountable to knowing and executing all store processes in alignment with Company expectations and standards; ensures team members are trained on all processes.
- Action your sound knowledge of shrinkage and loss minimization and implement reduction strategies with your team.
- Retail sales on supplements and all floor products achieving monthly targets.

EXPECTATIONS:

- Lead with a smile and an excellent communicator.
- 2+ years experience in the health supplement industry.
- 2+ year experience in Supervisory or Managerial in retail or restaurant business
- 2+ years experience in a restaurant environment.
- Ability to work 45+ hours each week. The time invested is to set up your team for success and develop and nurture the skills of each of your team members.
- Must be willing and able to work flexible work hours, including days, nights, early mornings, and weekends. We expect you to lead by example and support the store during these times.
- Must be able to lift and carry 30 lbs.
- Act as a back-up Cashier and/or Smoothie Master.
- The ability to manage stress internally and the stress of your team members.
- Proficient in use of Google Drive.
- Experience with LS retail management systems (POS).
- Associates degree in a field relating to retail management or equivalent experience.
- Hospitality industry experience also an asset.
- Completion FoodSafe Level 1 Certification

WHO YOU ARE:

- You pride yourself on being a role model and are looking for a position to launch your career in a rapidly growing, yet supportive Company.
- You are an expert in both retail management and in-store systems, policies and procedures.
- You possess excellent interpersonal and communication skills with an arsenal of customer service knowledge.
- You possess a strong knowledge of nutrition & supplements.
- You are goal driven and are able to analyze data to achieve maximum results.
- You have an adapt capability to multi-task while working under pressure.
- You possess confidence, drive and enthusiasm in your skills and abilities.
- You have a strong decision-making ability and a sense of responsibility.
- You have strong planning and organizational skills and business acumen.
- You are resourceful, resilient and hardworking.

BENEFITS:

- A rewarding and supportive Company that promotes & supports growth, and nourishes individuality.
- Extended Health Benefits (Health, Dental, A.D.D. etc.).
- Volunteer Time Off Program.
- Generous Bonus Structures.
- Generous In-Store Discount.

**Job Types**: Full-time, Permanent

Pay: $18.00-$19.50 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Tuition reimbursement
- Wellness program

Ability to commute/relocate:

- Vancouver, BC V6E 2R9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Leadership: 2 years (preferred)
- Sellling Supplements: 1 year (required)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Expected start date: 2025-10-06