Operations Assistant

2 weeks ago

Peterborough, Canada Coach Canada Full time

**Dispatcher Assistant**:
**Location**: Peterborough, ON
**Schedule**: Rotating 12-hour shifts (days, nights, weekends, holidays)
**Reports To**: Operations Manager and Operations Supervisor - Dispatch

**About the Role**:
Join Coach Canada, part of the Coach USA family, and become a vital link in our mission to connect people and places that matter. As a Dispatcher Assistant, you’ll help ensure smooth, efficient, and reliable operations across Ontario and Quebec. Working directly with the Operations Supervisor, you’ll coordinate daily schedules, support drivers, and help keep our passengers moving safely and on time.

This is an ideal opportunity for a motivated team player who thrives in a fast-paced environment and wants to grow within a company that values safety, reliability, accountability, and teamwork.

**Key Responsibilities**:

- Coordinate live daily operations, route adjustments, and driver assignments.

- Input charter work orders and maintain accurate dispatch and scheduling records.

- Communicate real-time updates to drivers regarding schedules, routes, and service changes.

- Respond to service disruptions or incidents promptly and professionally.

- Support compliance with Hours of Service, Canada Labour Code, and collective agreement provisions.

- Assist in documentation, and shift handovers to ensure operational continuity.

- Other administrative duties and responsibilities as assigned from operations supervisor and manager.

**What You Bring**:

- Minimum 1 year experience in dispatch, scheduling, or transportation coordination.

- Knowledge of unionized environments and ability to interpret collective agreements.

- Strong multitasking, communication, and problem-solving skills.

- Strong situational and geographical awareness, with the ability to make efficient routing and scheduling decisions.

- Excellent command of the English language, with clear and professional verbal and written communication skills.

- Proficiency with Microsoft Office; bilingual (English/French) an asset.

- Calm, professional approach under pressure with a focus on safety and service excellence.

**Why Coach Canada**:
At Coach Canada, we take pride in delivering reliable, caring, and professional service every day. You’ll join a culture built on trust, teamwork, and possibility, supported by best-in-class training, innovative systems, and growth opportunities across our nationwide network.

**Equal Opportunity and Accessibility Statement**

In accordance with the _Canadian Human Rights Act_, the _Pay Equity Act_, and the _Accessible Canada Act_, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.

If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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