Canadian French Customer Service Electrify America

**About Agero**

**About the Role**

**ESSENTIAL FUNCTIONS**:

- Engage with existing and prospective Electrify America customers via phone, chat, and SMS
- Provide courteous, professional and timely responses to a continuous volume of customer inquiries
- Identify, research, understand and address all facets of customers' requests
- Ensure content of oral and written communication meets the needs of the target audience
- Build and foster relationships with partners
- Engage leaders and partners when presenting escalations and/or solutions
- Answers routine service calls and logs them as appropriate on the computer system.
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.
- Adheres to all company and specific Contact Center policies and procedures.
- Completes any work as assigned by Management.

**Agents (soon to be you) that excel in this role possess**
- **Empathy,listening skills, and acourteous attitudeto focus on providing quality customer service.**:

- **Problem solving skills**necessary to make decisions and take action based on sound reasoning, and independent judgment.
- **Excellent oral and written communication skills.**:

- **Collaborates**with peers, supervisors, and management to achieve corporate and client goals.
- **Able to adapt to a changing work environment**

**Details about your Training**

Your attendance is critical to your success and as such is**a requirement**for the duration of training and performance will be continually assessed throughout. Paid training will be held Monday - Friday with times varied by class. Please make sure you can commit to the full training schedule prior to joining.

**Details about your Work Schedule**
- Mornings, mid-days, evening, and overnight shifts may be available
- Full Time = 40 hours per week

**Requirements**:
**-SEEKING CANADIAN FRENCH SPEAKING CANDIDATE-**

EDUCATION: High School Diploma/G.E.D or equivalent work experience

EXPERIENCE:

- 0-1 year of customer service experience.
- Ability to work successfully in a call center environment (sitting, talking with customers in a repetitive, regimented environment for an 8 hour shift).
- Good written communication skills and high level of comfort providing quality customer service via writing. Ability to create a response in the tone that is appropriate for our customer's platform of choice (Phone, chat, SMS etc.)
- Ability to work in a fast-paced, extremely customer-focused multi-channel contact center
- Self-motivated with the ability to multitask
- Understand, communicate and display the ability to provide exceptional customer experiences
- Ability to work independently and efficiently, yet be a team player
- Proficient in Microsoft Office/PC skills
- Understanding and/or willingness to learn about electric vehicles of the EV charging industry
- Ability/willingness to learn new systems and technology

COMPLEXITY: Utilizes empathy, listening skills, and a courteous and a helpful attitude to focus on providing quality customer service. Strong oral and written communication skills. Able to adapt to a changing work environment and the willingness to learn new skills and develop greater job knowledge.

WORKING RELATIONSHIPS: Communicates with associates, customers and clients in a professional manner. Effectively teams with peers, supervisors, and management to achieve corporate and client goals.

ADDITIONAL REQUIREMENTS: Flexible work schedule including nights, weekends, and holidays as business need dictates.

**_D, E & I Mission at Agero:_**
- We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients' relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change._
- The road to positive change starts inside Agero. In celebrating each other's differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue._