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Store Manager
3 weeks ago
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit **Our People**page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
JOB DESCRIPTION - STORE MANAGER
Reports to: General/District Manager
**Selling and Service**
- Understands organizational objectives and makes decisions that align with Company priorities and values
- Endorses, models and develops team to deliver Coach’s Selling and Service expectations
- Manages sales strategies, initiatives and growth across all categories
- Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
- Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
- Sales/productivity goals: sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team
- Productivity Management: holds the management team accountable for floor supervisor productivity, personal productivity and management contribution -Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals
- Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
- Develops a clienteling strategy in partnership with the DM; implements and monitors strategy over time to achieve business goals and objectives
- Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
- Builds credibility and trust as a personal fashion advisor to both team and customers by communicating fashion awareness and trends in the marketplace
- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
- Coaches team on how to incorporate trends into their selling experience with customers
- Influences customer’s purchase decisions by balancing patience and assertiveness
- Sensitive to customer and team’s needs and tailors approach by reading cues
- Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking
- Encourages team to build long-term relationships with customers to drive business
- Develops both self and individual product knowledge skills and remains aware of current collections
- Protects and drives the needs of the business at all times
- Understands the positive sales impact staffing has on the business; recruits and hires accordingly
- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
- Ensures all daily tasks are completed without negatively impacting service of Coach standards
**Workplace and Environment**
- Creates enthusiasm and positivity for a shared vision and mission
- Leads by example
- Demonstrates confidence when leading the team and managing the store
- Takes initiative; has a high level of ownership and accountability for results of self and others
- Approaches challenges in direct and timely manner and takes action to course correct in the moment when appropriate
- Builds trusting relationships with peers and team
- Acts as advocate for the team and Brand Workplace and Environment (continued)
- Is adaptable and flexible to change - Switches gears based on the needs of the business both seamlessly and pro-actively
- Welcomes feedback and adapts behaviors as appropriate
- Maintains a calm and professional demeanor at all times
- Fosters an environment of teamwork and collaboration
- Creates short and long-term strategies to achieve personal metrics and performance
- Uses available resources to make informed decisions and takes appropriate partners when necessary
- Utilizes Company tools to keep self-informed
- Delegates and empowers others
- Recognizes and values individual performance and communicates appropriately
- Evaluates performance of all team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development of staff
- Resolves performance problems using appropriate communication, coaching and counseling techniques
- Recruits, interviews, selects, on boards a
