Coordinator, Centralized Programs

Job Description JOB TITLE: Coordinator, Centralized ProgramsDEPARTMENT: Community ServicesPOSTING NUMBER: 106979NUMBER OF POSITIONS: 1JOB STATUS & DURATION: Full Time Permanent HOURS OF WORK: 35 hour workweek / variable hours LOCATION: 175 Sandalwood SALARY GRADE: 5HIRING SALARY RANGE: $88,458.00 - $99,516.00 per annum MAXIMUM OF SALARY RANGE: $110,573.00 per annumJOB TYPE: Management and AdministrationPOSTING DATE: December 16, 2025CLOSING DATE: December 31, 2025AREA OF RESPONSIBILITY:Reporting to the Recreation Supervisor, the Coordinator, Centralized Programs, ensures the provision of quality recreation program delivery and customer service excellence to meet current and changing needs of the community. Business distinctions include:Program ServicesCommunity Engagement/DevelopmentDevelopment and TrainingAdministrative ServicesSUPERVISION, LEADERSHIP AND STAFF DEVELOPMENTRecruit, train, manage, coach and provide guidance to promote effective full and part time employee relations and encourage increased moral, innovation and productivity to meet business needsForm action plans to ensure program quality assurance and financial accuraciesManage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelinesEvaluate training needs, and manage execution of staff trainings, orientations and meetingsEnsure current self-knowledge of technical skills for staff developmentADMINISTRATIONLead the Science, Technology, Engineering, Art and Mathematics (STEAM) program portfolio through the initiation, development and management of STEAM programs and related initiativesProvide oversight of various community outreach programs (. Fit Kids & Water Safety, Drowning Prevention Team) including the recruitment, training, scheduling and management of part-time staffPrepare reports for Recreation Supervisor which may include the collection and analysis of data, customer satisfaction, revenue and expenses, etc.Participate in long-range calendar and operational planning discussions to ensure the effective scheduling of programs and initiativesCultivate applicable grant funding opportunities Adherence to all mandated deadlinesCoordinate payments/documentation for all invoices in accordance to corporate standardsCUSTOMER SERVICE AND COMMUNITY DEVELOPMENTContinuous improvement of customer experience through anticipating, managing and resolving concerns, requests inquires and successesLiaise with community leaders, groups, sponsors and external groupsOngoing assessment of community needsManage community events (including analyzing follow-up reports and debriefing)Develop strategies to increase customer recruitment and retentionPROGRAM DEVELOPMENTLead the planning, coordination and execution of programsDefine and track metrics that will support the successful execution, delivery and improvement of programsManage quality programming through ongoing program visits Manage brochure development processes related to programsDevelop project plans to support the successful development, implementation and execution of programs and initiativesProvide on-going review of community outreach initiatives to ensure accuracy of program content and continuous enhancementAssist in the management of internal marketing of programs within community centresBUDGET SUPPORTProvide budget input related to programs and initiativesBuild revenue strategies to increase financial stabilityProvide support through the monitoring of budget expenditures including part-time labour and outside servicesCollect, coordinate, analyze, monitor and report budget submissions, actuals and forecast to SupervisorManage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvalsSUPERVISORY RESPONSIBILITYProvides supervisory leadership to support staff and volunteers, including hiring, training, development, motivation and performance management Accountable for daily supervision of support staff and volunteers and the smooth operation of community recreation programs within a designated community areaSELECTION CRITERIA: EDUCATION:Post-secondary degree or diploma preferably in related field (. Recreation & Leisure, Kinesiology, Physical Education, Education, Business Administration)EXPERIENCE:Minimum 3 year’s experience in recreation programming and/or facility managementProven experience in marketing and campaign development are assets. One year supervisory/team lead experience working with staff and volunteersOTHER SKILLS AND ASSETS:Able to work variable, scheduled hours including evenings and weekends Current Standard First Aid/CPR-C Valid Ontario non-probationary Class G Driver’s License and have access to a vehicleExcellent public relations skills and ability to effectively deal with the publicKnowledge of provincial and other legislative regulations pertinent to program disciplineExposure to budgeting and financial managementExposure to project managementProficiency in MS OfficeProficiency in Recreation Software (Xplor Recreation) is an assetLEAN White belt training or higher is an asset to improve business capabilities**Various tests and/or exams may be administered as part of the selection criteria. LI-SEInterview: Our recruitment process may be completed with video conference technology.