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Customer Service Representative

1 week ago

Vancouver, British Columbia, Canada MNT Consulting Full time

At MNT Consulting, we believe that exceptional customer service is essential for a successful business.

As a Customer Service Representative, you play a crucial role in shaping our customers' experience and satisfaction.

You are the frontline ambassador of our company, entrusted with building positive relationships and ensuring that every interaction leaves a lasting impression.

Your dedication to resolving inquiries, providing solutions, and delivering unparalleled service directly impacts our reputation and growth.

Delivering excellence and making a difference in the lives of our valued customers every day is the main goal of our customer service team

Responsibilities of the Customer Service Representative: Identifying opportunities to suggest additional products or services that complement the customer's purchase Setting up displays and promotional materials to draw customer attention Highlighting premium products and promoting upgrades Updating customer account information Assisting with billing inquiries and payment processing Ensuring seamless communication and service delivery Implementing company sales strategies in customer interactions Coordinating with sales, technical support, and other departments to resolve complex issues Adapting sales techniques to meet the needs of different customer segments Requirements: Associate Degree in business, communications, or related fields Previous experience in customer service, sales, communications, or a similar field Proficiency in multitasking, prioritizing, and time management Excellent communication and interpersonal skills A friendly and positive demeanour Must be available Full-Time Must be comfortable working in person and willing to commute to our office every day The Customer Service Representatives are rewarded with: Positive and supportive environment of inclusion and diversity Ongoing training and career growth opportunities within our organization Travel opportunities to attend industry events Competitive compensation package with performance and retention bonuses   Ready to channel your enthusiasm for customer service into a rewarding career opportunity?

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