Sr. QA Analyst, IT Crew Operations

Why WestJet: Every WestJet journey has the potential to enrich lives; a career with us is no exception.  WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.    Join us, this is where your career story takes off.     Overview We are seeking a highly skilled and motivated Sr. QA Analyst to join the IT Crew Operations team. As a Sr. QA Analyst on this team, you will oversee and participate in requirements analysis, test case development, execution of tests, defect management and other Software Testing Lifecycle related activities. A significant part of this role will be directed to a major project release where you will lead the QA testing and help develop the UAT test case scenarios. This role requires building strong relationships with both the IT delivery and business teams. A strong-willed but cooperative approach is a must for this role.   Key Responsibilities Perform end-to-end manual testing of the data integration platform, covering various functional areas and business scenarios. Collaborate with stakeholders, including product managers and developers, to understand requirements and define test objectives and strategies. Design and execute test plans, test cases, and test scripts to validate platform functionality and ensure adherence to business and technical requirements. Utilize various interfaces such as Sabre UI tools, API’s and databases for test execution. Collaborate with other teams utilizing the same platform and share in reviewing respective testing approaches. Identify, log, and track defects and issues, and work closely with the development team to investigate and resolve them in a timely manner. Develop, maintain, and optimize a regression test suite to ensure consistent quality and functionality across releases. Continuously assess and improve the manual testing process, methodologies, and techniques to optimize test coverage and effectiveness. Collaborate with the development team to gain an in-depth understanding of the platform architecture and data flow for effective testing. Analyze test results and provide comprehensive test reports to stakeholders, highlighting any risks, issues, or areas for improvement. Collaborate with other team members to share knowledge, best practices, and lessons learned from testing activities. Proactively identify areas within the testing process that can be automated, including test data generation, repetitive test cases, and regression testing. Work closely with the test automation team to explore and implement automation solutions for identified test automation opportunities. Stay up-to-date with emerging trends, tools, and techniques in software testing, particularly in test automation, and propose their adoption when appropriate.   Qualifications and experience: 8+ years experience as a Test Analyst, with minimum 5+ years in a Sr. QA (or similar) role. Bachelor's or master's degree in Computer Science, Software Engineering, or a related field. Experience in Agile development methodologies and working within Agile teams. Strong expertise in UI test automation frameworks and tools, such as Robot, Selenium, and Appium. Proficiency in API test automation frameworks and tools, such as Postman, RestAssured, or SoapUI. Experience with Test Case Management tools such as Azure DevOps Test Plans for creating, organizing and executing test cases. Proficiency with writing database queries in SQL and working with Message Queues to perform validations. Solid understanding of software development methodologies, testing principles, and agile practices. Strong analytical and problem-solving skills, with the ability to assess complex situations and provide practical solutions. Excellent communication and presentation skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders. Solid understanding of airline domain and entities in and surrounding the airline industry.   The benefits of being a WestJetter:   WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:    A fun and friendly culture with colleagues who work together to win   Travel privileges for you and your family, effective from your start date Savings and Benefit programs that are flexible to meet your specific needs