Home Support Program Manager

1 week ago


Mississauga, Canada Spectrum Health Care Full time

Job DescriptionMotivates, directs and coaches staff to ensure quality care to all clientsOversees the hiring, training and orientation for Home Support SupervisorsAttends and facilitates meetings as required both internal and externalCollects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activitiesIdentifies trends, process gaps, and variations as part of establishing a continuous quality improvementCommunicates serious service quality issues to the Regional Director for intervention and resolution where appropriateSupports the Regional Director with projects and day to day operations as required.Fosters positive labour/management relationshipsQualificationsCurrent CNO certificate as Registered Nurse, RN or RPNRecent experience with progressive management responsibilities preferably in community health careExperience managing in a unionized environmentDemonstrated ability to develop and maintain collaborative relationships with internal staff, and external stakeholdersA proven track record of effectively handling complaints and resolving conflicts#Peel_Mngr



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