Manager, Home and Community Care

**Job Description**:
Reporting to the Director, Coordinated Access and LTC Placement, the
**Manager, Home and Community Care - Access Care Team and Medical Supplies & Equipment (MSE)**, in collaboration with the Manager, Home and Community Care - Access Care Team, is responsible for ensuring that the Access Care Team (ACT) resources including human, financial and other infrastructure supports are leveraged in such a way to enable exceptional quality care and outcomes for patients, through collaborative relationships and processes with patients, family members, contracted service providers, other health system partners, and Home and Community Care Support Services Mississauga Halton employees. This Manager will also work closely with Procurement and Contracts and, Professional Practice and Programming to manage medical supplies and equipment used in the provision of professional services.

The Manager, Home and Community Care - Access Care Team and Medical Supplies & Equipment will have primary responsibility for all Team Assistants on ACT and the Manager, Home and Community Care - Access Care Team will have primary responsibility for all Care Coordinators. Both Managers will be crossed-trained to fully support ACT and MSE operations.

**KEY RESONSIBILITIES**
- Manages and monitors access to, and delivery of, quality community care through members of their Home and Community Care team
- Supports the development, implementation, management and evaluation of evidence-based patient care delivery models, processes and tools to support standardized front line practice
- Provides final response, recommendations and resolution for events in collaboration with service provider organizations and vendors, contract management & partnerships team and quality & risk team
- Researches care and operational delivery issues including MSE and recommends and implements changes to patient care as needed
- Resolves complex and difficult patient issues and complaints when escalated and escalates appropriately
- Takes a leadership role and participates in operational and system-level projects and initiatives that support improvements in patient experience and outcomes
- Reviews, assesses and recommends policy, procedures and programs that best meet patient needs, while balancing organizational constraints
- Proactively engages, communicates and collaborates with external stakeholders to build strong productive relationships for the advancement of patient care
- Maintains a work environment that promotes participation, team work and positive employee relations
- Oversees staff orientation, learning and development plans and ensures accordance to Home and Community Care Support Services Mississauga Halton policy, procedure and guidelines and that the team members have the requisite knowledge to undertake their specific duties
- Manages the effective and efficient distribution and utilization of team members based on the established productivity levels, team goals and guidelines

**QUALIFICATIONS**

**Education, Training & Experience**
- University degree in Social Sciences, Nursing, Health Administration, Master’s degree is an asset
- Preference will be given to regulated health professionals (RN, RSW, OT, PT, SLP)
- Five (5) to seven (7) years related experience, preferably in a unionized healthcare environment; with minimum two (2) years management experience (or an equivalent combination of education and experience);
- Experience and working knowledge of care delivery in community and health care environments
- Working knowledge of direct care/care coordination models used in community health care organizations, community resources (e.g., services and programs), and roles of health care professionals
- Knowledge of challenges and issues, methods and practices for outsourced/ contracted services and service providers
- Knowledge of tools, systems and databases used in patient care delivery and management, utilization development of outcomes
- Experience with Assistive Devices Program and managing equipment and/or medical supplies an asset

**Skills and Attributes**
- Demonstrated leadership, relationship management, facilitation, negotiation, project management and problem solving skills
- Self-directed with an ability to organize, plan, prioritize and multi-task
- Flexible, adaptable and responsive to change
- Excellent oral and written communication skills
- Demonstrated commitment to providing and promoting exceptional customer service and quality client care
- English/French bilingual would be an asset

In line with our fundamental values of collaboration, respect, integrity and excellence, Home and Community Care Support Services is an inclusive employer which respects equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve.

Home and Community Care Support Services has implemented a mandatory vaccination policy across