Retail Store Manager

Job Status: Open Position Employment Type: Full-Time Position Overview We are seeking an experienced Retail Store Manager to lead daily store operations in a premium specialty retail environment. The Store Manager is responsible for driving sales performance, delivering an exceptional customer experience, and managing all aspects of people leadership, operations, and store standards.Salary:  $56,000 - $68,000 Yearly 1. Leadership & Team Management Act as Manager on Duty, overseeing store opening/closing procedures and holding full keyholder responsibilityLead, coach, and motivate the store team to achieve sales targetsRecruit, onboard, train, and develop team members, fostering a positive, inclusive, high-performing cultureDevelop team product knowledge and customer service skillsConduct team meetings to communicate goals, priorities, and updatesSupport team engagement and career growth initiatives 2. Customer Experience & Store Operations Deliver and model exceptional, personalized customer serviceResolve escalated customer concerns and returns professionallyRepresent company values and products as a brand ambassadorSupport B2B and corporate sales opportunities, including bulk ordersOversee day-to-day store operations, inventory management, visual merchandising, and store presentationCollaborate with marketing on promotional campaigns and seasonal initiativesMaintain health, safety, and compliance standards 3. Financial & Performance Management Oversee cash handling, POS compliance, and daily depositsMonitor sales performance, labor costs, and financial KPIs, taking corrective actions as neededPrepare and analyze reports to drive sales growth and operational efficiencyEnsure proper inventory levels and stock replenishment Qualifications & Skills 2 to 5 years of retail management experience, preferably in specialty or premium retailStrong sales leadership and proven ability to drive KPIsExcellent customer service, problem-solving, and communication skillsExperience with POS systems, cash management, and retail reportingSolid understanding of inventory management and visual merchandisingFlexible availability, including evenings, weekends, and holidaysPassion for premium retail and specialty productsBilingual in French and English What We Offer Competitive salary and performance-based incentivesCareer growth and leadership development opportunitiesA dynamic and supportive retail environmentEmployee perks and product discounts About Brand Momentum: Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do. Our Commitment: Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized. Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations. Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive. Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future. Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes. Our Culture: Goodness is the essence of everything we do at Brand Momentum. We are pioneers of quality and innovation, transforming employee and client aspirations into reality within a vibrant and fun culture. We deliver on our promises with passion and innovation, providing flexibility and value—ALWAYS Our core values of integrity, respect, empowerment, commitment, fun, and flexibility guide us on this incredible journey while ensuring fiscal responsibility. Brand Momentum is committed to providing accommodations for people with disabilities. Accommodations are available upon request. Please contact our Human Resources department for more information. We thank all those who apply, however, only selected candidates will be contacted. #Lindt1