Retail Store Manager

Job Status: Open Position

Employment Type: Full-Time

Position Overview

We are seeking an experienced Retail Store Manager to lead daily store operations in a premium specialty retail environment. The Store Manager is responsible for driving sales performance, delivering an exceptional customer experience, and managing all aspects of people leadership, operations, and store standards.

Salary: Starting at 56K

1. Leadership & Team Management

• Act as Manager on Duty, overseeing store opening/closing procedures and holding full keyholder responsibility
• Lead, coach, and motivate the store team to achieve sales targets
• Recruit, onboard, train, and develop team members, fostering a positive, inclusive, high-performing culture
• Develop team product knowledge and customer service skills
• Conduct team meetings to communicate goals, priorities, and updates
• Support team engagement and career growth initiatives

2. Customer Experience & Store Operations

• Deliver and model exceptional, personalized customer service
• Resolve escalated customer concerns and returns professionally
• Represent company values and products as a brand ambassador
• Support B2B and corporate sales opportunities, including bulk orders
• Oversee day-to-day store operations, inventory management, visual merchandising, and store presentation
• Collaborate with marketing on promotional campaigns and seasonal initiatives
• Maintain health, safety, and compliance standards

3. Financial & Performance Management

• Oversee cash handling, POS compliance, and daily deposits
• Monitor sales performance, labor costs, and financial KPIs, taking corrective actions as needed
• Prepare and analyze reports to drive sales growth and operational efficiency
• Ensure proper inventory levels and stock replenishment

Qualifications & Skills

• 2 to 5 years of retail management experience, preferably in specialty or premium retail
• Strong sales leadership and proven ability to drive KPIs
• Excellent customer service, problem-solving, and communication skills
• Experience with POS systems, cash management, and retail reporting
• Solid understanding of inventory management and visual merchandising
• Flexible availability, including evenings, weekends, and holidays
• Passion for premium retail and specialty products
• Bilingual in French and English

What We Offer

• Competitive salary and performance-based incentives
• Career growth and leadership development opportunities
• A dynamic and supportive retail environment
• Employee perks and product discounts

About Brand Momentum:

Brand
Momentum is a nationally integrated leader in Sales, Marketing, and Retail,
with headquarters in Toronto. We foster authentic and enduring human
connections across the nation. As a three-time winner of Canada's Top 100 Best
Workplaces and one of Canada's fastest-growing companies, we take pride in our
commitment to "Goodness," a core value that permeates everything we
do.

Our Commitment:

• Enduring
  Success: We are
  not just about achieving success; we're about sustaining it. As a market
  leader in quality and innovation, we foster a fun culture where both
  employee and client aspirations can be realized.
• Delivering
  on Promises: We
  are passionate about delivering on our promises to both clients and our
  people. Our innovative approach ensures we consistently provide
  exceptional value and flexibility, always striving to exceed expectations.
• Core Values: Our commitment to integrity,
  respect, empowerment, and fun is woven into the fabric of our company. We
  believe in fostering a responsible and flexible work environment that
  allows our team members to thrive.
• Sustainability: We prioritize sustainable
  suppliers and work with vendors and clients to offset the environmental
  impact of our programs, contributing to a greener future.
• Diversity
  and Inclusion:
  We are dedicated to fostering a culturally diverse workplace. We value
  diverse perspectives and are committed to building a team that celebrates
  individual backgrounds, experiences, and talents. We believe in the power
  of diversity to drive stronger, more innovative outcomes.

Our Culture:

Goodness
is the essence of everything we do at Brand Momentum. We are pioneers of
quality and innovation, transforming employee and client aspirations into
reality within a vibrant and fun culture. We deliver on our promises with
passion and innovation, providing flexibility and value—ALWAYS Our core values
of integrity, respect, empowerment, commitment, fun, and flexibility guide us
on this incredible journey while ensuring fiscal responsibility.

Brand
Momentum is committed to providing accommodations for people with disabilities.
Accommodations are available upon request. Please contact our Human Resources
department for more information. We thank all those who apply, however, only
selected candidates will be contacted.

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