Customer Service Representative

4 days ago

Nanaimo, Canada Boyd Autobody & Glass Full time

Job Description: The Customer Service Representative is responsible for providing an exceptional customer experience, in person, over the phone and emails. They manage working relationships with customers and insurance partners while providing administrative support for the repair facility team. Key Job Responsibilities Ensure consistent execution of WOW (Wow Operating Way) plan.Provide friendly customer service over the phone, in person and over emailSchedule appointments for vehicle repair using our repair management systemEnsure timely processing of insurance assignments Prepare repair order with proper documentationRecord all communication with customers or insurance partners during the repair process using ASE Manage car rental informationActively apply new knowledge from continuous learning, ensuring a high level of work quality that contributes to operational excellence and a positive NPS.Minimum Education and/or Experience Required for the JobHigh School DiplomaMinimum: 1 year Customer Service experience, ideally in Automotive Industry Required Knowledge, Skills, & AbilitiesCommunicate effectively, both verbally and in writingAbility to multitask and function well in a fast-paced environmentEnthusiastic and friendly demeanor Strong knowledge of Google platform and Microsoft OfficeStrong attention to detail with a high degree of accuracy#BACSROther Requirements Travel, physical requirements, etc.Valid driver’s license required Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. Compensation DetailsCompensation:$20 - $25 per hourCompensation is commensurate with skill, education and experience.Your Success is Our PriorityWe believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.Boyd Auto Body & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

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