Guest Services Agent

4 days ago

Québec City, Canada Marriott International Full time

POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or . equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email

  • Guest Service Agent

    1 week ago

    Québec, Quebec, Canada Germain Hôtels Full time

    "What can I do for you?" is your mantra?We're looking for that person who uses his or her curiosity and attentiveness to every encounter every day. This person acts as an ambassador with our guests when they arrive at one of our establishments. The Guest Service Agent informs, greets, and helpsgenerate personalized attention to ensure our guests have a...

  • Agent, Guest Services

    2 weeks ago

    Dawson City, Canada Princess Cruises and Holland America Line Full time

    Agent, Guest Services Department: Guest Services Employment Type: Seasonal - Full Time Location: Holland America Dawson City Inn Description Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Be the friendly face of adventure in the wild Yukon! As a Guest Services Agent, you'll welcome travelers from around the world, helping them...

  • Guest Service Representative

    3 days ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Quebec, PQ)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Agent, Guest Services/Housekeeping

    2 weeks ago

    Dawson City, Canada Princess Cruises and Holland America Line Full time

    Agent, Guest Services/Housekeeping Department: Rooms Division Employment Type: Seasonal - Full Time Location: Holland America Dawson City Inn Description Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. Do you like to change-up your responsibilities to achieve a more dynamic work environment? Then this is the position for you!...

  • Guest Service Agent

    2 weeks ago

    Québec, Canada Marriott International, Inc Full time

    **Additional Information** Day, Evening and Night shift **Job Number** 22166770 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Montreal, 475 President-Kennedy Avenue, Montreal, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest...

  • Guest Services Agent

    3 days ago

    Québec, Quebec, Canada Marriott Full time

    POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages....

  • Guest Services Agent

    1 day ago

    Québec, Quebec, Canada Marriott Hotels Resorts Full time

    Description POSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of...

  • Guest Services Agent

    2 weeks ago

    Dawson City, Canada Princess Cruises and Holland America Line Full time

    A leading cruise line company is seeking a Guest Services Agent to welcome travelers in Dawson City, Yukon. This seasonal role involves customer service, assisting with bookings, and ensuring guest satisfaction. Ideal candidates enjoy working in a fast-paced environment and must be legally eligible to work in Canada. The position offers unique experiences...

  • Guest Experience Centre Consultant

    3 days ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Quebec, PQ)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Service Agent

    2 days ago

    Quebec City, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $23.00 - $25.56/ hour **Job Number** 23145953 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest...