Guest Service Representative

7 days ago

Quebec City, Canada Guest Experience Center Full time

Overview:
**RECIPE is looking for a**
**Guest Experience Centre Consultant**

**to join our Guest Services team**

**(Quebec, PQ)**

Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing Group, New York Fries, The Pickle Barrell & Catering, State and Main, Elephant and Castle and Original Joe’s. With this diverse portfolio of restaurants, our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer - we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.

The
***
**Guest Experience Centre Consultant** will be the first point of contact for our Guests and work with Recipe's branded restaurants to provide the perfect Guest experience each and every time. The Guest Experience Centre Consultant
** **will be responsible for processing all Guest complaints, concerns and inquiries accurately while ensuring all standards are achieved.

**What you will do in this role**:

- Engage with Guests to create a lasting impression of positive Guest Experience for 10+ Recipe brands
- Monitor and engage with Guests on various social media and review platforms
- Ensure all concerns are escalated to the correct departments for review, as set out by department standards
- Perform other duties as assigned

**What we are looking for from you**:

- Positive attitude with the ability to work well independently and part of a dynamic team environment
- Excellent communicator, both written and verbal.
- Exceptional organizational skills, ability to multi-task and high attention to detail.
- Must possess excellent telephone mannerisms
- Experience in Communications and Social Media is preferred
- French speaking and written communication skills are an asset
- High school diploma required and post-secondary education an asset

**What’s in it for you?**
- 20% associate discount card valid at participating RECIPE brands
- Flexible scheduling
- Competitive wages
- The chance to be part of a close-knit, innovative and energetic team
- Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

Guest Experience Centre's Hours of Operation

(Monday-Saturday 9AM-9PM & Sunday 12PM-7PM)
- a separate working space from distractions is preferred*

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

  • Guest Experience Centre Consultant

    1 day ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Quebec)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s, Landing...

  • Guest Experience Centre Consultant

    6 days ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consultant** **to join our Guest Services team!** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s, Landing Group,...

  • Guest Experience Centre Consultant

    7 days ago

    Quebec City, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Quebec, PQ)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Services Agent

    1 day ago

    Quebec City, Canada Marriott International, Inc Full time

    **Additional Information**Available at all time, Pay : $26.42 -$29.35/h, Bilingual French/English **Job Number**25131306 **Job Category**Rooms & Guest Services Operations **Location**Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada, G1R 5A8 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all...

  • Guest Service Supervisor

    2 weeks ago

    Quebec City, Canada Marriott International, Inc Full time

    **Job Number** 24011751 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Service Supervisor

    3 days ago

    Quebec City, Canada Marriott International, Inc Full time

    **Additional Information** Superviseur service à la clientèle **Job Number** 23058749 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all...

  • Guest Service Supervisor

    1 week ago

    Quebec City, Canada Marriott International, Inc Full time

    **Job Number** 22134662 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Quebec, 690 Boul Rene Levesque Est, Quebec City, QC, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest check-ins, verifying guest identity, form of payment,...

  • Guest Services Agent

    2 weeks ago

    Québec City, Canada Marriott International Full time

    POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada Scotiabank Full time

    Requisition ID: 154634 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representatives What you’ll be doing Our Customer Service Representatives are the face, character and heart of our banks. Scotiabank is a place where we put our customers first, and our priority is to help them...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada Brenntag Full time

    **CUSTOMER SERVICE REPRESENTATIVE**: Our team in **Quebec City** currently has an opening for a **Customer Service Representative** **YOUR ROLE & RESPONSIBILITIES**: **Job Summary**: The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is...