Quality Specialist

Unit SummaryStep into a job that opens countless doors. As Ontario's most comprehensive healthcare system, providing care from pre-birth to end of life, Hamilton Health Sciences (HHS) offers endless opportunities. You can explore advancement, take professional development courses, and stretch yourself, all at HHS.Housed within the HHS family, McMaster Children's Hospital (MCH) has staked a position as one of Canada's leading children's hospitals, serving a regional population of over 2.5 Million and growing. We are home to one of the fastest-growing kids-only emergency department in Ontario, Canada's largest neonatal intensive care unit, and a range of programs and clinics with unique expertise in a number of areas including children's cancer, digestive diseases, and mental health. The McMaster University Medical Centre site of the Hamilton Health Sciences is home to the MCH Child & Youth Ambulatory Services Portfolio, which consists of specialized and subspecialized outpatient pediatric medical and surgical clinics, as well developmental and rehabilitation services offered across two sites: McMaster University Medical Centre (MUMC) and the Ron Joyce Children’s Health Centre (RJCHC). The MCH Child & Youth Ambulatory Services deliver more than 200,000 visits per year across 50+ clinics. At HHS, we are the largest employer in the greater Hamilton region, and play a vital role in training the next generation of health professionals in collaboration with our academic partners, including McMaster University and Mohawk College. We are a world-renowned hospital for healthcare research, ranked fourth in Canada and we focus on improving the quality of care for our patients through innovation and evidence-based practices. Our multi-site hospital has over 1,100 beds and we offer world-leading expertise in many areas, including cardiac and stroke care, cancer care, palliative care and pediatrics. Open the door to a career that evolves with you. Start exploring opportunities now and join our team of over 15,000 dedicated staff, physicians, researchers and volunteers. Position SummaryReporting to the Director of Child and Youth Ambulatory Services, the Quality Specialist plays a key role in advancing quality improvement across the ambulatory programs at McMaster Children’s Hospital and the Ron Joyce Children’s Health Centre. This role is responsible for identifying, designing, planning, executing, and evaluating program initiatives aimed at enhancing operational and strategic performance across all dimensions of quality: effectiveness, efficiency, accessibility, patient and family centred care, equity, and safety.The Quality Specialist provides leadership and oversight for a range of strategic initiatives focused on improving service delivery and the quality of care. The role collaborates closely with program leadership and clinical teams to support continuous improvement efforts. Core responsibilities include leading project planning and team meetings, applying quality improvement methodologies and tools (e.g., project charters, workplans, process mapping, and redesign), conducting data collection and analysis, and developing reports and presentations to inform decision-making. The successful candidate will bring expertise in quality improvement, data interpretation, and change management to drive meaningful and sustainable improvements in pediatric ambulatory care.Schedule Work HoursMonday to Friday days, (some evenings and weekends may be required)This position is temporary until January 2027Qualifications1. Master’s degree in a relevant field (e.g., Health Administration, Health Sciences, Public Health, Business Administration, Industrial Engineering, or related discipline).2. Advanced knowledge and/or certification in quality improvement methodologies and tools (e.g., Lean, Six Sigma, Model for Improvement).3. Demonstrated experience in healthcare settings, with a strong understanding of service delivery across the continuum of care (e.g., acute, ambulatory, community).4. Proven ability to lead and support quality improvement initiatives, including process redesign, workflow optimization, and enhancement of patient and family experience.5. Strong analytical skills with experience in data collection, interpretation, and application to inform evidence-based decision-making.6. Proficiency in statistical analysis and use of quality improvement software (e.g., Minitab, SPSS, Visio).7. Demonstrated ability to coach, mentor, and educate individuals and teams in quality improvement principles and practices.8. Excellent project management skills, with the ability to manage multiple initiatives within defined timelines and resource constraints.9. Strong written and verbal communication skills, including experience in report writing, business case development, and delivering presentations to diverse audiences.10. Knowledge of effective change management strategies and a proven ability to act as a change agent within complex healthcare environments.11. Exceptional interpersonal and collaboration skills, with the ability to engage stakeholders across all levels of the organization.12. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project) and other relevant digital tools.Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners.To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website.Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact HR Operations at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made.This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note: the circumstances around an employee's exit will be considered prior to an offer of employmentProficiency in both Official Languages, French and English, is considered an asset