Client Care Specialist/ Veterinary Assistant

Welcome, we're thrilled you are considering joining the highly skilled team at Pickering Animal Hospital   Learn More We are located in an up-and-coming area of Pickering, our plaza offers many interesting vendors, including banks, restaurants, a dollar store, Planet Fitness, and a Montessori Daycare. Pickering Animal Hospital provides a supportive and collaborative work environment, many of our team members have been with us for well over 10 years and some of our clients have been with us for as long as 30 years. We all have a strong desire to make work both fun and meaningful. https://pickeringanimalhospital.ca/  About the Role Our ideal Client Care Specialist/Receptionist builds positive client Our ideal Client Care Reception / Veterinary Assistant builds positive client relationships by displaying genuine care and compassion towards clients and their pets, being respectful in all interactions and providing exceptional customer service. This involves greeting and checking-in clients in a friendly and warm manner; receiving incoming calls from current and prospective clients utilizing a courteous and caring approach. This person will appropriately screen calls, book appointments, take detailed messages as well as provide knowledgeable non-medical information to clients. Responsibilities also include performing a variety of administrative office tasks, including mail (receiving, sorting, distributing, posting), drafting memos and other correspondence, completing reports and other ad-hoc document requests. Our ideal candidate will also take on some veterinary assistant tasks that include. Counselling and educating clients, under the direction of a Veterinarian or a RVT, on various aspects of animal care such as dosage/purpose of medications, home care, vaccination requirements, and preventative healthcare recommendations. In collaboration with the team, they will suggest and explain laboratory procedures and testing. They will also greet, handle, and treat animals in a way that contributes to an environment in which animals feel safe and secure. Experience with Avimark is a an asset. Any experience in Veterinary Assistant or Customer Care Specialist is an asset. This is a to cover someone on leave (replacement position) Why Join Pickering? A Supportive, Collaborative Environment: Work alongside experienced RVTs, veterinary assistants, and client care staff who value communication, respect, and clinical excellence. Flexibility and Work-Life Balance: We understand the importance of life outside of work. Whether you’re seeking full-time or a part-time schedule, we’ll work with you to find the right fit. Professional Growth: Access to a continuing education platform, to develop your veterinary skills. What The Role Can Offer Competitive Base Salary Medical & Dental Insurance Comprehensive benefits include: medical, dental & life insurance Flexible Schedule Vacation & Paid Time Off Pay Rate: $19.50 - $24.00 The VetCare Community Benefits   A 24/7 Employee Assistance Program which includes mental health, relationship, financial and nutritional support for all team members.  A community wide social platform  Recognition programs  Access to our veterinary learning platform About VetCare VetCare ( vet-care.ca ) is a 100% Canadian-owned acquirer and operator of veterinary practices, based in Vancouver with passionate team members across Canada. Our commitment to care is at the heart of what we do, from guiding our talented medical and operations teams, supporting practice owners through seamless transitions, and providing the highest quality of care to patients through our community-focused practices.  Powered by JazzHR