Senior Business Analyst, IT

Senior Business Analyst, ITTake a central roleThe Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment. Building on the principles that have always guided us – excellence, integrity and respect – we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.  With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers:  Working Here - Bank of Canada Find out more about the next steps in our Recruitment process.   Core Technology ServicesReporting into the Bank’s Core Technology Services (CTS) team, you will join a team focused on service delivery and strong technology leadership, charged with the evolution, support, and ongoing maintenance of key shared technology services at the Bank of Canada. Involved in solution delivery and infrastructure support, you will work with technologies ranging from data centre services through to networking, infrastructure services, OS support, storage, database, integration, and middle tier. You will work with subject matter experts and peers to increase the team’s maturity in incident response and engage with our portfolio partners to assist in leveraging CTS services, on-premises and in public cloud. What you will doAs a Senior Business Analyst within the CTS team, your role is to drive functional and non-functional requirements gathering during the introduction of new tools and capabilities that enable the Bank’s business, and to help identify and manage operational risks for CTS projects and initiatives. You will take a lead role in engaging CTS partners, documenting key success criteria and working with senior technology experts and planners to map deliverables and results. Finally, you will help manage the service delivery processes of new products and services delivered by CTS, ensuring streamlined, risk‑managed outcomes.In addition, you will:Lead information gathering, analysis, and development of functional and non-functional requirements.Assess/measure CTS products and services, recommending changes and supporting continuous improvement.Define and document current state and future state product and service delivery processes.Lead the development and reporting of performance metrics.Facilitate workshops and presentations for clients and senior stakeholders.Lead the response to audit queries and oversee the provision of required evidence.Develop documentation, guidelines, visuals, and training materials.Lead and/or participate in functional testing, acceptance testing, and end-user training.Provide on-the-job training, coaching, guidance, and support to more junior colleagues. Analysis, Design, and Implementation of IT Operating Models As part of your strategic responsibilities, you will also contribute to the analysis, design, and implementation of IT operating models that strengthen CTS’s delivery and operational capability. This includes:Analyzing existing CTS operating structures to identify gaps, inefficiencies, and improvement opportunities.Designing and documenting target‑state operating models that enhance service ownership, governance, processes, and lifecycle management.Defining roles, responsibilities, and capability requirements that support a modernized operating model.Supporting implementation planning by translating operating model changes into actionable workstreams, transition activities, and change management approaches.Collaborating with senior architects, service owners, planners, and technology leaders to ensure operating model changes are integrated into CTS ways of working.Contributing to continuous improvement cycles, ensuring the operating model evolves alongside the Bank’s modernization efforts, adoption of cloud services, and increased use of automation. What you need to succeedAbility to plan, organize and perform multiple tasks concurrently; set priorities; focus on attention to detail; and meet deadlines are key in this role. Since you will be collaborating with various colleagues and stakeholders, you will need excellent communication and stakeholder management skills. You should also possess strong analytical skills that enable you to explain and document complex technology concepts in layman’s terms.In addition, you have:5+ years of proven experience as a senior business analyst within an IT environmentExperience and proven ability to analyze problems and provide insights within a technology teamExperience working as part of technology delivery or support teams (project or SCRUM teams)Excellent written communications and presentation skills Nice-to-haveExperience in Scrum/AgileProficiency with data‑centric applicationsExperience with PowerBI, JIRA, SharePoint and ConfluenceUnderstanding of cloud platform systems and toolsIIBA CBAP designationLean/Six Sigma certificationExperience with automation/infrastructure as codeExperience with ServiceNow/ITIL for measuring IT service metrics and defining workflows Your education and experienceThe position requires a relevant university degree in a field such as computer science, business administration, commerce or related discipline and five (5)+ years of experience in a business analyst role including complex business analysis and exposure to a business operational environment. An equivalent combination of education and experience may be considered.  Innovative MindsetWe value candidates who demonstrate adaptability, curiosity, and a willingness to learn new technologies, including AI and digital tools. We seek individuals who can think critically about data, question existing processes, and find ways to simplify our work while embracing change and new ways of doing things.  Language requirementThe Bank’s work environment is conducive to the use of both of Canada’s official languages - English and French.  The position language requirement is Level 5 (Fully Functional).  If a qualified candidate who meets the language requirement of the position is not found, a qualified candidate who does not meet the language requirement may be considered. Training may be provided to help reach the required level.  Both bilingual and unilingual candidates are encouraged to apply.  What you need to knowPriority will be given to Canadian citizens and permanent residentsSecurity level required: Be eligible to obtain Reliability There will be no relocation assistance providedPlease save a copy of the job poster. Once the closing date has passed, it will no longer be available. The official title for this position is “Senior Business Analyst ”   Hybrid Work ModelThe Bank offers work arrangements that provide employees with flexibility, enable high-performing teams, and support an excellent workplace culture. Most employees can telework from home for a portion of each month as part of the Bank’s hybrid work model, and they are expected on site at the Bank location a minimum of 12 days per month to help build connections between colleagues. You must live in Canada, and within reasonable commuting distance of the office.   What you can expect from usThis is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit A great deal to consider.  Salaries are based on qualifications and experience and typically range from $111,051 to $130,649 (job grade 17)The Bank offers an incentive for successfully meeting expectations at  7 to 10% of your base salary. The Bank offers additional performance pay (5%) for those who exceed expectations. Exceptional performers who far exceed expectations may be eligible for higher performance pay.Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needsExtra vacation days (up to five each year) that you can purchase to add to your vacation entitlementOption to join the indexed, defined-benefit pension plan after 24 consecutive months of service We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.