Implementation Consultant

Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management, and simplifies program and membership management. Since 2009, Amilia has been on a mission to revolutionize how communities connect and participate in activities. By combining cutting-edge technology with deep industry expertise, the software empowers organizations to manage registrations, memberships, facilities, and finances more efficiently while enhancing community engagement. Over 1,500 organizations across 6,600 locations in North America rely on Amilia to serve 4.5 million participants and process $750M in transactions annually. Caring is at the core of Amilia’s culture: for customers, tailored products, and colleagues alike. Driven by an entrepreneurial spirit and a passion for innovation, this mindset shapes everything we do. What can you expect:As an Implementation Consultant, you will be responsible for onboarding new clients in the SMB sector onto our platform. You’ll lead the entire implementation process, including conducting business process analysis, building customized onboarding plans, and facilitating both onsite and virtual training sessions. For larger-scale implementations, you may collaborate with our Project Management team to ensure a smooth rollout. Your focus will be on ensuring client satisfaction and a seamless transition to our platform. You will be responsible for:New Client OnboardingsAct as the primary point of contact for new clients during onboarding, providing email and phone support.Build and execute implementation training plans, including process adjustments and tailored system configuration.Advise on best practices to ensure a smooth go-live and facilitate change management by promoting user adoption and managing resistance risks.Coordinate data migration between clients and internal teams, including Excel data manipulation.Track project progress and health within RocketLane and provide project status updates to the Professional Services team and Customer Success Managers (CSMs).Manage project plans, milestones, stakeholder mapping, and all project-related communications.Conduct virtual and on-site training sessions for clients, ensuring timely account activation and proper handoffs to the Customer Support and CSM teams.Best Practices, Adoption, and Client SatisfactionAssist in developing the Amilia e-Learning program and implementing client-facing reporting templates.Apply continuous improvement methodologies to enhance implementation processes.Ensure high client satisfaction at go-live, identifying opportunities for product improvement and collaborating with CSM, Sales, and Product teams.What we want from you:Bachelor’s degree or Project Management certification/degree.2+ years of experience in a training, software implementation, business analyst, or similar role.Proven track record of independently building and managing project or implementation plans.Strong organizational and time management skills.Experience in the e-commerce industry and familiarity with SaaS software.Fluent in French and English (verbal and written), with excellent communication skills for meeting and webinar facilitation.Demonstrated ability to collaborate and build strong relationships with customers.Proven experience engaging with cross-functional teams (Sales, CSM, Product Management).Experience in the Parks & Recreation industry or with implementing Parks & Recreation software is a strong asset.What you'll get from us:A competitive and progressive salary;A group RRSP employer contribution up to 5%;A group insurance for you and your family as well as an Employee Assistance Program (EAP) and telemedicine;A $750 wellness allowance per year;The possibility of working in the office or at home, and up to 3 months abroad per year *conditions apply;A strong work-life balance: flexible hours, 4 weeks' vacation and 8 sick days yearly, and year-round mini-Fridays;Skill development opportunities through engaging workshops, communities of practice, trainings, access to Udemy and opportunities to attend conferences;Companywide and team bonding activities to connect with your peers throughout the year and weekly social activities to connect with your peers;Weekly Bootcamp and Pilates classes for Amilians;25% discount on annual membership for STM and EXO;In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.